Bilingual Field Service Engineer

4 weeks ago

Toronto, Ontario, Canada Thermo Fisher Scientific Full time

At Thermo Fisher Scientific, we're committed to making a positive impact on a global scale. Our specialty diagnostics division focuses on enhancing the diagnosis and management of blood cancers and immune system disorders. As a Field Service Engineer, you'll play a critical role in delivering our products and services to customers in Canada and beyond.

A Day in the Life:

  • Set up and install company instrumentation and peripheral equipment at customer sites
  • Conduct preventative maintenance service of instrumentation at customer sites
  • Offer technical support for resolving issues with instrumentation through phone, email, and/or in-person interactions
  • Repair instruments and/or replace instrument components to restore functionality
  • Meet key quality/performance indicators based on established metrics
  • Ensure customer inquiries and requests are responded to within service level agreements
  • Upgrade and update instrument hardware or software per company strategic plans
  • Assist in the creation, edits, and modifications of Service Training manuals, Field Service Bulletins, and SOPs
  • Document calls and complaints in required software
  • Provide training for customers as well as Technical Service staff
  • Work with service management to recommend the level of service parts in trunk stocks
  • Recommend tactics that increase efficiency and improve quality of field engineering service and support
  • Manage customer satisfaction surveys and implement continuous improvement actions
  • Maintain open communication cross-departmentally to share market feedback
  • Actively participate in Technical Service, Sales/Marketing, and/or corporate initiatives
  • Maintain product knowledge and skill, attending training courses as required

Keys to Success:

  • High school diploma or GED (equivalent experience considered)
  • 4 years' experience in a technical service role in the electrical field or with electronic systems
  • At least 2 years' experience as a field service engineer in support of laboratory, hospital, or medical instrumentation
  • Equivalent experience in electronics, engineering, physics, or related field of study preferred
  • Must be bilingual in French
  • Up to 75% travel, including weekends as needed in Canada, occasional international travel to other company locations for training or meetings
  • Valid Passport and good driving record required
  • Strong customer facing interaction and communication skills
  • Excellent organizational and time management skills
  • Self-directed and takes initiative
  • Ability to multi-task among a variety of concurrent activities with the ability to manage priorities
  • Ability to work cohesively and effectively in a team environment
  • Demonstrated desire for self-development and eagerness to learn
  • Proficient using Microsoft Office products

Benefits:

At Thermo Fisher Scientific, we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our innovative and forward-thinking organization to accelerate your career and development prospects. Experience an exciting company culture that stands for integrity, intensity, involvement, and innovation.

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