Email Support Specialist

2 months ago


Edmonton, Alberta, Canada beBee Professionals Full time

Job Offer:

Customer Service Representative


Company Overview:

beBee Professionals is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients.


Job Summary:

We are seeking an experienced Customer Service Representative to join our team in Edmonton. The successful candidate will be responsible for managing customer inquiries, responding to emails, and providing support to our clients.


Key Responsibilities:

  • Manage incoming customer inquiries and respond in a timely and professional manner
  • Provide support to customers via email and other communication channels
  • Resolve customer complaints and issues in a fair and efficient manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with company policies and procedures to ensure accurate and consistent support


Requirements:

  • Proven experience in a customer service role, preferably in a similar industry
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite
  • Knowledge of customer service principles and practices
  • Ability to handle customer complaints and inquiries
  • Excellent organizational and time management skills


Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible working hours
  • Professional development opportunities
  • A friendly and supportive work environment

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