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Customer Service Team Leader

3 months ago

Brampton, Ontario, Canada 2840009 Ontario Inc. Full time
Job Title: Customer Service Clerks Supervisor

We are looking for a dedicated Customer Service Clerks Supervisor to join our esteemed organization, 2840009 Ontario Inc.. This role involves overseeing the daily activities of our customer service team, ensuring high-quality service delivery, and fostering a positive work environment.

Key Responsibilities:
  • Authorize routine financial transactions and oversee cash handling procedures.
  • Develop and implement work schedules and operational procedures.
  • Assess and identify training requirements for team members.
  • Compile and present performance reports to management.
  • Troubleshoot work-related issues, offer technical guidance, and suggest improvements to enhance efficiency and service quality.
  • Provide training to staff on their roles, safety protocols, and company guidelines.
  • Conduct evaluations of employee performance.
  • Assist in the recruitment and onboarding of new team members.
  • Ensure the proper functioning of systems, equipment, and tools used in customer service operations.
Qualifications:
  • Completion of secondary (high) school education.
  • Experience ranging from 1 to 2 years in a supervisory role.

This position is full-time, with a standard work week of 35 hours. The primary language of communication within the company is English, and this role is intended to be permanent.