Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Provide personalized and engaging member experiences through effective communication and problem-solving skills.
- Act as a trusted advisor to our members, referring them to relevant business partners and services.
- Promote Westoba Credit Union's products and services through positive word-of-mouth and community involvement.
- Collaborate with colleagues to achieve team goals and objectives.
- Stay up-to-date with industry trends and developments to provide expert advice to members.
Requirements:
- Grade 12 diploma or equivalent combination of education and experience.
- Previous sales or service experience in the financial or retail industries.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- High-energy individual with a can-do attitude and a passion for delivering exceptional customer service.
About Westoba Credit Union:
We are a top employer in Manitoba, recognized for our commitment to employee well-being, professional growth, and fostering a positive workplace. Our inclusive culture values diversity and inclusivity, and we offer a range of benefits and perks to support our employees' work-life balance.
What We Offer:
- Competitive compensation package.
- Comprehensive benefits and pension package.
- Annual $1000 learning and development allowance.
- Opportunities for skill development and career advancement.
- A collaborative and dynamic work environment.
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