Front Desk Representative
4 weeks ago
Hotel Front Desk Agent Job Description
About the Role:
We are seeking a highly organized and customer-focused Hotel Front Desk Agent to join our team at the Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia.
Key Responsibilities:
- Manage hotel inventory, reservations, and room assignments with accuracy and efficiency.
- Register arriving guests, assign rooms, and provide exceptional customer service.
- Respond to guest inquiries and concerns in a timely and professional manner.
- Compile and review daily records, guest accounts, and receipts using computerized systems.
- Present statements of charges to departing guests and process payments.
Requirements:
- Strong computer skills and attention to detail.
- Excellent customer service and communication skills.
- Previous hospitality experience is an asset.
- Professional appearance and adherence to uniform and dress code standards.
What We Offer:
- Competitive hourly rate of $17.40.
- Discounted or free food.
- On-site parking.
Work Schedule:
- Full-time, permanent position.
- Day, evening, and weekend shifts.
- Holidays and Monday to Friday.
Work Location:
In person at the Heritage Inn Hotel & Convention Centre.
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