Front Desk Representative

4 weeks ago


Cranbrook, Canada Heritage Inn Hotel Full time

Hotel Front Desk Agent Job Description

About the Role:

We are seeking a highly organized and customer-focused Hotel Front Desk Agent to join our team at the Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia.

Key Responsibilities:

  • Manage hotel inventory, reservations, and room assignments with accuracy and efficiency.
  • Register arriving guests, assign rooms, and provide exceptional customer service.
  • Respond to guest inquiries and concerns in a timely and professional manner.
  • Compile and review daily records, guest accounts, and receipts using computerized systems.
  • Present statements of charges to departing guests and process payments.

Requirements:

  • Strong computer skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous hospitality experience is an asset.
  • Professional appearance and adherence to uniform and dress code standards.

What We Offer:

  • Competitive hourly rate of $17.40.
  • Discounted or free food.
  • On-site parking.

Work Schedule:

  • Full-time, permanent position.
  • Day, evening, and weekend shifts.
  • Holidays and Monday to Friday.

Work Location:

In person at the Heritage Inn Hotel & Convention Centre.



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