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Travel Services Consultant
3 months ago
Position Overview
We are seeking enthusiastic Travel Services Consultants who are passionate about the travel industry to enhance our customer support team.
Teleperformance stands as the global leader in customer experience management, connecting renowned brands with their clientele. Our vast interaction expert team engages with over 35% of the global population annually.
The ideal candidate will possess creativity and provide precise information to clients regarding travel alternatives and availability, aiming to sell travel services that ensure an exceptional customer experience. Responsibilities include delivering accurate responses to customer inquiries and managing requests for modifications or cancellations of existing travel plans.
What We Provide:
- Comprehensive GDS platform training
- Flexible hybrid work arrangement
- Competitive salary package, including additional compensation for bilingual candidates
- Medical and dental insurance, along with an Employee Assistance Program
- Hourly Rate - $19.00
- Paid Training Opportunities
- Employee Referral Incentives starting at $500.00 for each successful referral
- Attractive discounts on various products and services through Canada's leading employee perks program
- Opportunities for internal career advancement
- Tuition reimbursement programs
Our mission is to cultivate a workplace environment that fosters employee satisfaction and growth. We value our team members and encourage continuous learning and development. We strive to create a workplace where you feel motivated and proud to contribute.
Teleperformance is committed to equal employment opportunities and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
For more information about career opportunities, please visit our careers page.
Qualifications Required
- High school diploma or equivalent (mandatory)
- College education or some college experience (preferred)
- Minimum of two years in customer sales, upselling, telemarketing, or service roles (required)
- At least two years of experience in the corporate or leisure travel sector (required)
- One year of experience in international bookings
Key Responsibilities
- Respond to incoming calls and emails from customers who are traveling or interested in purchasing travel services by adhering to established scripts and protocols.
- Welcome and engage with customers in a polite, friendly, and professional manner.
- Effectively convert customer inquiries into sales opportunities.
- Employ appropriate sales techniques to achieve revenue and closure targets.
- Research travel rates, destinations, options, and packages for customers.
- Read provided scripts verbatim while maintaining sales and quality standards.
- Accurately address general travel and site-related inquiries.
- Offer information, suggestions, and options in a manner that is precise, meets customer needs, and encourages purchases.
- Track and report call types and service issues accurately.
- Promote and sell products or services effectively.
- Solicit sales of new or additional services.
- Process calls to meet or exceed established daily metrics while maintaining average talk times consistent with business requirements.
- Meet or surpass quality standards.
