Customer Care Team Leader

4 weeks ago


Langley, Canada Brenntag Full time

Our organization is seeking a Customer Service Team Lead to join our dynamic team.

YOUR ROLE & RESPONSIBILITIES

Position Overview:

The Customer Service Team Lead plays a pivotal role in ensuring our clients receive exceptional service by guiding their team towards excellence. This position is instrumental in enhancing profitability through dedicated service quality, performance metrics, and commercial initiatives within the designated area. Successful candidates will have opportunities for career advancement within the organization.

Key Responsibilities:

Cultivate and promote Customer Service Excellence Engage in and/or initiate continuous improvements aimed at standardizing, streamlining, and enhancing customer service operations Support Customer Service Managers in daily operations, including the review of pending orders, performance statistics, credit issues, and missed opportunities Assist the Customer Service Manager with end-of-month responsibilities Collaborate with the commercial team to manage a portfolio of customer accounts Provide leadership and training for Customer Service Representatives Oversee and coordinate team activities Prioritize safety and ensure all operations comply with quality, health, safety, and environmental management standards

YOUR PROFILE

Qualifications and Experience:

Post-secondary education; a Bachelor's Degree or College Diploma in Business is preferred Relevant experience in customer service and/or business administration (3-5 years) Proficient in Microsoft Excel, Word, and PowerPoint Familiarity with ERP systems, particularly SAP, is advantageous Excellent communication and interpersonal abilities

OUR OFFER

We strive to foster an environment where talented individuals are inspired to work, allowing them to transform their passions into fulfilling careers.

Opportunities for individual development, on-the-job training, and career advancement programs. Competitive compensation and incentive packages. Comprehensive health and dental coverage provided by the company (excluding LTD). Defined Contribution pension plan with 100% employer matching up to 6%. Employee and Family Assistance Program (EFAP). Starting with 3 weeks of vacation. Flexible working hours. Wellness and gym subsidies. Tuition reimbursement options.
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