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Assistant Team Lead

2 months ago

Burlington, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a leading retailer of fresh food and grocery products, committed to providing an exceptional shopping experience for our customers. We are passionate about creating a unique and engaging environment that showcases the best of Ontario's produce, meats, and dairy products.

Job Summary

We are seeking a highly motivated and experienced individual to join our team as an Assistant Team Lead. In this role, you will be responsible for assisting the Department Manager in achieving company, store, and department goals. You will provide superior customer service, support the training and development of the team, and maintain a high level of confidentiality and trust.

Key Responsibilities

  • Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Assist in the development of the team by supporting training, coaching, and recognition.
  • Effectively communicate and support the team with huddles, product knowledge, corporate policies, and procedures.
  • Provide floor support and supervision, including serving customers, merchandising, and rotation.
  • Support office management, including inventory, orders, invoices, scheduling, and payroll.
  • May be requested to undertake other related duties on a periodic basis.

Requirements

  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is an asset.

Work Environment

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.
  • Required to adapt to temperature changes on occasion.