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Hotel Front Desk Associate

2 months ago

Collingwood, Ontario, Canada Living Water Resorts Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Living Water Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility and dietary requirements.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Physical ability to stand for extended periods and work in a dynamic environment.
What We Offer:
  • A competitive salary and benefits package, including dental and health care plans.
  • Free parking and on-site amenities, including recreation and activities.
  • A dynamic and supportive work environment, with opportunities for growth and development.