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Team Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled Team Operations Manager to join our team at Royal Bank of Canada. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our advisor team, ensuring seamless execution of business processes, and providing exceptional support to our clients.
Key Responsibilities
- Operations Management
- Manage business operations, including team management, human resources, and administrative tasks.
- Develop and implement processes to improve efficiency and productivity.
- Client Experience Management
- Coordinate client onboarding and ensure a seamless experience.
- Act as a liaison between clients, advisors, and operations team.
- Team Support
- Provide guidance and support to team members to ensure they have the necessary resources to perform their duties.
- Develop and implement training programs to enhance team skills and knowledge.
- Information and Technology Strategy
- Oversee the implementation of technology solutions to improve business processes.
- Ensure consistent execution of key team processes.
Requirements
- Strong Communication Skills
- Excellent written and verbal communication skills.
- Organizational Skills
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Professionalism
- Professionalism and ability to manage highly confidential information.
- Experience
- Minimum 3-5 years' experience in a similar role in a full-service brokerage industry.
What We Offer
- Comprehensive Total Rewards Program
- Competitive compensation, bonuses, and flexible benefits.
- Leadership Development
- Opportunities for coaching and professional development.
- Collaborative Work Environment
- Dynamic, collaborative, and high-performing team.
Job Skills
- Communication
- Conflict Management
- Critical Thinking
- Customer Service Management
- Detail-Oriented
- Interpersonal Relationship Management
- Online Customer Support
- Results-Oriented
- Teamwork
- Time Management
Additional Job Details
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.