Learning and Development Coach
1 month ago
Teleperformance is a global leader in client experience management and contact center business process outsourcing. With over 410,000 employees, we strive to create a hybrid organization that combines work-from-home and on-site solutions, with around 50% of employees working remotely.
Our Work CultureWe remain true to our core values of integrity, respect, professionalism, innovation, and commitment. Our culture is built on the following principles:
- Autonomy: We trust your decision-making skills and encourage independence.
- Progressive work environment: If you have skills to prove, we have opportunities for growth.
- Flexibility: We believe in results, not just hours worked.
- Innovation: All ideas matter, and we encourage creativity.
- Inclusivity: Everyone is included, and everyone wins.
- We work hard and celebrate our successes.
We are seeking a dynamic individual with outstanding product knowledge and a passion for Learning & Development. The ideal candidate will possess strong business and training acumen, as well as the ability to manage multiple projects simultaneously in a fast-paced environment.
As a Learning & Development Sales Coach, you will be responsible for managing and delivering internal training on Google products and translating this knowledge into sales narratives with clients and agencies.
Responsibilities- Partner with senior leaders and subject matter experts to design and deliver world-class learning and development solutions.
- Collaborate with internal clients and global colleagues to assess learning and development needs and design high-impact learning experiences.
- Develop training modules, lesson plans, and materials, including product training, policy refreshers, and upskill and cross-skill training refreshers.
- Work closely with the Global team on end-to-end Bounce program management and delivery.
- Provide world-class learning and development programs and experiences designed to build the best leaders, advance skills, and capabilities.
- Drive sales excellence initiatives for new hires and existing team members to ensure end-to-end understanding of the sales process.
- 3-5 years' experience in Learning & Development, specifically around designing leadership development programs, or equivalent Human Resources experience.
- Bachelor's degree in Business - sales and marketing preferred or related field.
- Knowledge of adult learning principles and a proven track record of designing, developing, and implementing innovative learning solutions.
- Project management skills in a learning environment, including experience leading a project team and managing complex projects in a fast-paced environment.
- Excellent written and verbal communication skills and the ability to deliver key messages with clarity and poise.
- A drive for excellence, client service, and making things happen.
- Adapts well to challenges and works well under pressure.
- Computer literacy and proficiency required, with good working skills in GSuite.
- Experience and knowledge of LMS systems.
- Experience in implementing an LMS system.
- Strong people management skills; communication, coaching, active listening.
- Established career path supported by self-assessments, virtual training, and guided curriculum.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs.
- Positive and supportive environment.
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Candidates are advised to be within travel distance from our primary location Yonge & Eglinton. Teleperformance welcomes and encourages applications from people with Disabilities.
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Learning and Development Coach
1 month ago
Toronto, Ontario, Canada Teleperformance Full timeAbout UsTeleperformance is a global leader in client experience management and contact center business process outsourcing. With over 410,000 employees, we strive to create a hybrid organization that combines work-from-home and on-site solutions, with around 50% of employees working remotely.Our Work CultureWe remain true to our core values of integrity,...
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Learning and Development Coach
1 month ago
Toronto, Ontario, Canada Teleperformance Full timeAbout UsTeleperformance is a global leader in client experience management and contact center business process outsourcing. With over 410,000 employees, we strive to create a hybrid organization that combines work-from-home and on-site solutions, with around 50% of employees working remotely.Our Work CultureWe remain true to our core values of integrity,...
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