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Senior Director of Project Management and Technology Services

2 months ago

Hamilton, Ontario, Canada City of New York Full time
Job Summary

The City of New York is seeking a highly experienced and skilled Senior Director of Project Management and Technology Services to join our team. As a key member of our IT department, you will be responsible for leading a team of project managers, business analysts, and quality assurance analysts to ensure the successful execution of our IT projects.

Key Responsibilities
  • Lead a team of project managers, business analysts, and quality assurance analysts to deliver IT projects on time, within budget, and to the required quality standards.
  • Develop and implement strategic plans to drive business growth and operational efficiency.
  • Collaborate with stakeholders to determine business requirements and develop functional requirements.
  • Guide the team to interpret business requirements into functional requirements, while thinking holistically about how and where each piece fits into the overall vision.
  • Work with the team and stakeholders to determine what functionality would improve user experience, what data elements would be needed for analytics, and what system functionality would move the products forward into a cohesive enterprise solution.
  • Manage the product backlog for each project and define priorities in alignment with agency goals.
  • Provide guidance throughout the development process to ensure an improved user experience.
  • Ensure quality control for the applications that are developed.
  • Ensure timely completion of deliverables by coordinating resources and timetables with staff, business users, and vendors.
  • Oversee the performance of each team and resolve conflicts when they arise.
  • Build teamwork within the team and across teams, maintaining agile and DevOps processes.
  • Identify and mitigate risks associated with project delivery and technology services.
  • Foster a culture of innovation and continuous improvement within the team, encouraging the adoption of new technologies and methodologies.
  • Act as the primary liaison between IT and business units to ensure alignment of IT services with business needs.
  • Report to management on the status of the portfolio; ensure documentation is developed and maintained for the portfolio.
  • Communicate key insights and findings to the product team.
  • Constantly look for ways to improve monitoring, discover issues, and deliver better value to the customer.
  • Participate in SCRUM kick-off and daily SCRUM meetings with the delivery team to review cross-project progress, including deliverables and action items.
  • Ensure proper documentation, including specifications, testing plans, installation/operational/performance qualifications, training plans, etc.
  • Maintain up-to-date knowledge of core products and platforms.
Requirements
  • A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services.
  • At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
Preferred Skills
  • Minimum of 10 years of experience in IT project management, with at least 5 years in a senior leadership role.
  • Demonstrated leadership capabilities, with a track record of building and leading high-performing teams.
  • Proven ability to develop and execute strategic plans that drive business growth and operational efficiency.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Exceptional interpersonal and communication skills, with the ability to influence and inspire stakeholders at all levels.
  • Experience and knowledge of the SCRUM Process.
  • Previous experience in Business / Systems Analysis / Product Ownership or Quality Assurance.
  • Proven experience in eliciting requirements and testing.
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
  • Basic knowledge in generating process documentation.
  • Ability to work independently and manage multiple complex projects.
  • Ability to build strong relationships and bring people together towards a common goal.