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Funeral Service Professional

2 months ago

Gravenhurst, Ontario, Canada Foundation Partners Group Full time
Revolutionizing the Funeral Industry

Foundation Partners Group is a leading provider of funeral and death care services, with a mission to transform the industry through exceptional team members who share our passion for compassionate care.

Job Summary

We are seeking a skilled Funeral Director to join our team at Omega Society in Orange, CA. As a Funeral Director, you will be responsible for managing all phases of the funeral arrangement, from setting up funeral services to final disposition.

Key Responsibilities
  • Presents every client family with all service and merchandise options, ensuring a personalized and memorable experience.
  • Maintains open and effective communication with team members and client families, ensuring accurate and timely client files.
  • Participates in community events and relationships to improve market share and promote the company's mission.
  • Carries out additional projects and duties as assigned, including car washing, building and equipment repair, and pre-need arrangement planning.
  • Oversees all team members participating in services, ensuring professional representation and adherence to company standards.
  • Communicates areas of successful performance and performance needing improvement to meet business expectations.
  • Works on-call/first call, in rotation as assigned, to provide exceptional service to client families.
  • Transfers decedents, dresses, and caskets, and prepares deceased on an as-needed basis, following relevant laws and regulations.
  • Meets with client families to listen, educate, and arrange personalized funeral services, ensuring a high-quality business experience.
  • Utilizes systems/technology to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation.
  • Completes tasks and details resulting from the arrangement conference, ensuring proper paperwork and compliance with regulations.
  • Conducts and attends funeral services regularly, leading all post-service follow-ups as needed.
  • Collections funds at the time of arrangement conferences.
Requirements & Qualifications
  • High school diploma or equivalent.
  • Valid state-issued funeral director license (as per state licensing requirement).
  • Completed mortuary school.
  • Minimum one year of experience in customer service and the funeral industry is preferred.
  • Experience in making an initial transfer of decedent and funeral arrangement, and decedent care.
  • Ability to keep licenses and continued education requirements current and in good standing.
  • Ability to work on-call/first call, in rotation as assigned.
  • Knowledge of Microsoft office suite (Word, Excel, PowerPoint).
  • Organizational and planning skills; time management skills, and the ability to prioritize work.
  • Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families.
  • Able to multi-task, i.e., enter data into company POS while interacting with a client's family member.
  • Ability to stand for two or more hours without rest.
  • Ability to move, push and pull heavy weighted items up to 150lbs safely.
  • Valid state-issued driver's license with a clear driving record.
Team Member Benefits
  • Competitive salaries and performance incentives.
  • Medical, dental, prescription, and vision insurance.
  • Vacation, sick, and holiday pay.
  • 401k with company match.
  • Company-paid life insurance, long-term disability, and short-term disability.