Current jobs related to Workforce Planning Analyst - Toronto, Ontario - The Toronto-Dominion Bank (Canada)
-
HR Data and Workforce Planning Analyst
2 weeks ago
Toronto, Ontario, Canada Baycrest Full timeAt Baycrest, we are seeking a highly skilled HR Data and Workforce Planning Analyst to join our team. The successful candidate will be responsible for collecting, analyzing, and interpreting workforce data and HR metrics to inform strategic workforce planning and organizational development.The ideal candidate will have a strong background in data analysis,...
-
Workforce Planning and Capacity Strategist
4 weeks ago
Toronto, Ontario, Canada NAV CANADA Full timeJob Posting TitleWorkforce Resourcing and Capacity AnalystJob CategoryWorkforce AnalysisLanguage RequirementsEnglish / AnglaisFlexible Work Agreement TypeRemote / Travail à distancePosting End DateNot ApplicableJob GradePIPSC-2Pay Range$88,191 - $110,790Job SummaryAs a Workforce Resourcing and Capacity Analyst at NAV CANADA, you will play a key role in...
-
Workforce Planning and Capacity Strategist
4 weeks ago
Toronto, Ontario, Canada NAV CANADA Full timeJob Posting TitleWorkforce Resourcing and Capacity AnalystJob CategoryWorkforce AnalysisLanguage RequirementsEnglish / AnglaisFlexible Work Agreement TypeRemote / Travail à distancePosting End DateNot ApplicableJob GradePIPSC-2Pay Range$88,191 - $110,790Job SummaryAs a Workforce Resourcing and Capacity Analyst at NAV CANADA, you will play a key role in...
-
Senior Workforce Analyst
4 weeks ago
Toronto, Ontario, Canada Fairstone Bank Full timeSenior Analyst, Contact Center Workforce ManagementAt Fairstone Bank, we're committed to delivering exceptional customer experiences through our contact center operations. As a Senior Analyst, Contact Center Workforce Management, you'll play a critical role in ensuring our teams are equipped to meet the evolving needs of our customers.Key...
-
Senior Workforce Analyst
3 weeks ago
Toronto, Ontario, Canada Fairstone Bank Full timeSenior Analyst, Contact Center Workforce ManagementAt Fairstone Bank, we're committed to delivering exceptional customer experiences through our contact center operations. As a Senior Analyst, Contact Center Workforce Management, you'll play a critical role in ensuring our teams are equipped to meet the evolving needs of our customers.Key...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Director to lead our Global Workforce Planning and Forecasting team. As a key member of our leadership team, you will be responsible for developing and implementing strategic workforce plans that drive business outcomes and optimize resource utilization.Key ResponsibilitiesDevelop and maintain...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Director to lead our Global Workforce Planning and Forecasting team. As a key member of our leadership team, you will be responsible for developing and implementing strategic workforce plans that drive business outcomes and optimize resource utilization.Key ResponsibilitiesDevelop and maintain...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Director to lead our Global Workforce Planning and Forecasting team. As a key member of our leadership team, you will be responsible for developing and implementing strategic workforce plans that drive business outcomes and optimize resource utilization.Key ResponsibilitiesDevelop and maintain...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Director to lead our Global Workforce Planning and Forecasting team. As a key member of our leadership team, you will be responsible for developing and implementing strategic workforce plans that drive business outcomes and optimize resource utilization.Key ResponsibilitiesDevelop and maintain...
-
Director of Workforce Planning and Forecasting
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob DescriptionWe are seeking a highly skilled and experienced Director to lead our Workforce Planning and Forecasting team. As a key member of our Contact Center Operations team, you will be responsible for developing and implementing strategic plans to optimize workforce management and improve customer experience.Key Responsibilities:Develop and implement...
-
Director of Workforce Planning and Forecasting
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob DescriptionWe are seeking a highly skilled and experienced Director to lead our Workforce Planning and Forecasting team. As a key member of our Contact Center Operations team, you will be responsible for developing and implementing strategic plans to optimize workforce management and improve customer experience.Key Responsibilities:Develop and implement...
-
Workforce Planning Manager
2 months ago
Toronto, Ontario, Canada City of Toronto Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Planning Manager to join our team at the City of Toronto. As a key member of our Human Resources department, you will play a critical role in developing and implementing strategic workforce plans that align with the City's goals and objectives.Key ResponsibilitiesDevelop and implement...
-
Workforce Planning Manager
2 months ago
Toronto, Ontario, Canada City of Toronto Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Planning Manager to join our team at the City of Toronto. As a key member of our Human Resources department, you will play a critical role in developing and implementing strategic workforce plans that align with the City's goals and objectives.Key ResponsibilitiesDevelop and implement...
-
Workforce Planning Manager
4 weeks ago
Toronto, Ontario, Canada City of Toronto Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Planning Manager to join our team at the City of Toronto. As a key member of our Human Resources department, you will play a critical role in developing and implementing strategic workforce plans that align with the City's goals and objectives.Key ResponsibilitiesDevelop and implement...
-
Workforce Planning Manager
4 weeks ago
Toronto, Ontario, Canada City of Toronto Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Planning Manager to join our team at the City of Toronto. As a key member of our Human Resources department, you will play a critical role in developing and implementing strategic workforce plans that align with the City's goals and objectives.Key ResponsibilitiesDevelop and implement...
-
Workforce Planning Manager
2 months ago
Toronto, Ontario, Canada City of Toronto Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Planning Manager to join our team at the City of Toronto. As a key member of our Human Resources department, you will play a critical role in developing and implementing strategic workforce plans that align with the City's business objectives.Key ResponsibilitiesDevelop and implement...
-
Workforce Planning Manager
2 months ago
Toronto, Ontario, Canada City of Toronto Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Planning Manager to join our team at the City of Toronto. As a key member of our Human Resources department, you will play a critical role in developing and implementing strategic workforce plans that align with the City's business objectives.Key ResponsibilitiesDevelop and implement...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Title: Director, Global Head of Workforce Planning and ForecastingAre you a strategic leader with a passion for workforce planning and forecasting? Do you have a proven track record of driving business outcomes through data-driven insights? We're seeking a talented Director, Global Head of Workforce Planning and Forecasting to join our team at...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Title: Director, Global Head of Workforce Planning and ForecastingAre you a strategic leader with a passion for workforce planning and forecasting? Do you have a proven track record of driving business outcomes through data-driven insights? We're seeking a talented Director, Global Head of Workforce Planning and Forecasting to join our team at...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeJob Summary We are seeking a highly skilled Director of Workforce Management and Forecasting to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for leading the development and implementation of workforce planning and forecasting strategies that drive business outcomes and...
Workforce Planning Analyst
2 months ago
About This Role
As a Workforce Management Analyst at The Toronto-Dominion Bank, you will play a vital role in ensuring operational efficiency and effectiveness by providing comprehensive workforce management support. Your expertise will be instrumental in analyzing data, forecasting trends, and developing strategies to optimize our workforce.
Your Key Responsibilities
- Develop accurate forecasts for key performance indicators (KPIs) to maximize operational efficiency and productivity.
- Compile and present aggregated forecast information in clear and concise reports for executive-level stakeholders.
- Conduct in-depth analysis to identify trends, assess the impact of new initiatives, and provide data-driven recommendations for improving service levels and operational performance.
- Utilize statistical methodologies to evaluate the effectiveness of workforce planning strategies and identify areas for improvement.
- Monitor KPI performance, track key metrics, and highlight emerging trends to inform strategic decision-making.
- Assess the impact of various factors, such as hiring, attrition, queue consolidation, and other operational changes, on overall workforce capacity and service delivery.
- Continuously refine and enhance workforce planning tools and processes to ensure accuracy, efficiency, and alignment with business objectives.
- Collaborate effectively with cross-functional teams, stakeholders, and leadership to ensure seamless communication and information sharing.
Your Skills and Qualifications
- Exceptional analytical skills with a keen attention to detail and a commitment to accuracy.
- Strong understanding of forecasting models and proficiency in data analysis tools such as Python or SQL.
- Advanced knowledge of Microsoft Office Suite, particularly Excel.
- Ability to adapt to changing priorities, manage multiple tasks effectively, and prioritize workload based on business needs.
- Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely.
- Minimum of 5 years of experience in workforce management, planning, and analytics within a financial services environment.
