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Recreation Services Coordinator

2 months ago


Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time
Job Summary

**Recreation Services Assistant**

We are seeking a highly organized and detail-oriented individual to join our team as a Recreation Services Assistant. This is a temporary, full-time position that will support the effective and efficient operations of our Recreation Services department.

Key Responsibilities
  • Provide exceptional customer service to students, staff, and the public, responding to inquiries and resolving issues in a timely and professional manner.
  • Operate the Recreation Service Centre customer service counter, handling membership sales, payments, and registrations for programs and services.
  • Manage cash transactions, reconcile daily sales, and maintain accurate records of membership sales and payments.
  • Coordinate facilities bookings and rentals, ensuring that rooms are cleaned and presentable prior to arrival.
  • Use Active Networks system to create and maintain membership profiles, sell services, book facilities, produce reports, and monitor enrolment.
  • Support the Coordinators with administrative tasks, including facility rental contracts, equipment needs, special event planning, and organization.
  • Maintain department stationery and materials, order supplies as needed, and prepare hiring, timesheets, and invoices for student staff and contract instructors.
  • Assist with Recreation Services advertising and marketing initiatives, preparing and distributing promotional materials, and reviewing and updating the department's website.
  • Ensure maintenance and repairs are scheduled and completed in accordance with established procedures.
  • Prepare statistical and other reports on membership, booking, schedules, and inventory to assist the Coordinators with planning.
  • Maintain accurate records of locker rentals, bike lockers, and padlocks, conducting annual reconciliation and clean-out of lockers and bike lockers.
  • Assist with monitoring of all Recreation facilities and programs, ensuring users comply with safety rules and regulations.
  • Assist in orientation and training of student staff, supervising student staff when no Coordinator is present.
  • Monitor Recreation Services department email and voicemail accounts, escalating inquiries as appropriate.
  • Sort and distribute department mail, roll coins from lockers, and prepare deposits.
  • Make announcements on public address system as needed.
  • Assist with laundry service, receiving, washing, folding, and replenishing laundry, and maintaining the Lost and Found in accordance with established procedures.
  • Follow established emergency procedures, coordinating initial emergency response and administering first aid as needed.
  • Maintain department storage rooms and supply rooms in a neat and orderly manner.
  • Open and close recreation building.
  • Participate in Records Custodian training and remain current with record-keeping practices, policies, and procedures.
  • Undertake related duties and special projects as assigned, consistent with the job grade of this position.
Requirements
  • Completion of Grade 12 plus completion of one year of post-secondary training in recreation, physical education, sport management, business, or a related field.
  • Two years of general experience plus two years of practical, current experience in recreation-related jobs that include experience working on a point-of-sale cash register (POS) and reconciling daily cash sales.
  • Occupational First Aid (OFA 1) or equivalent.
  • Demonstrated Microsoft Office experience, with Excel and Word at the intermediate level.
  • Experience in maintaining webpages at an intermediate level.
  • Familiarity with social media and ability to conduct applicable internet research.
  • Excellent verbal and written communication skills, with proven interpersonal, customer service, and conflict resolution skills.
  • Excellent leadership skills, a positive attitude, and the ability to work independently and within a team environment.
  • Accurate keyboarding skills at 50 wpm.
  • Experience with electronic record keeping.
  • Ability to prioritize and meet changing priorities and deadlines with a high level of organizational skills.
  • Demonstrated ability to document research findings and write general correspondence.
  • Ability to use sound judgment, tact, diplomacy, and discretion when working with the public under stressful situations.
  • Ability to multi-task and work undistracted in a busy, open, shared work station environment.
  • Must be physically able to meet the demands of the position, including setting up for special events, moving equipment and furniture, and receiving, storing, and installing a variety of products and materials.
What We Offer
  • Competitive pay
  • Minimum of fifteen days of vacation prorated per year
  • Competitive employer-paid extended health and dental plan, including access to a Health Care Spending Account of up to $325 if eligible
  • Defined benefit pension plan with employer contributions
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
BCIT is an Equal Opportunity Employer

BCIT is committed to the principles of equity, diversity, and inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities, and those who identify as 2SLGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.