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Food Service Supervisor

2 months ago

Pickering, Ontario, Canada Little Caesars Full time
Job Summary

We are seeking a highly skilled Shift Operations Manager to join our team at Little Caesars. As a key member of our restaurant staff, you will be responsible for ensuring the smooth operation of our food service and maintaining high standards of quality and customer satisfaction.

Key Responsibilities
  • Establish and Implement Operational Procedures

Develop and implement effective methods to meet work schedules, ensuring that our food service is delivered efficiently and consistently.

Supervise and Coordinate Staff Activities

Oversee the activities of our food preparation and service staff, providing guidance and support to ensure that our high standards are met.

Train and Develop Staff

Train new staff members in their job duties, sanitation procedures, and safety protocols, ensuring that they are equipped to provide excellent customer service.

Quality Control and Assurance

Monitor and maintain high standards of food quality, presentation, and service, ensuring that our customers receive an exceptional dining experience.

Customer Service and Relations

Address customer complaints and concerns in a professional and courteous manner, ensuring that our customers feel valued and satisfied.

Administrative and Reporting Tasks

Prepare and submit reports on sales, stock, and other key performance indicators, providing valuable insights to inform our business decisions.

Work Environment and Physical Demands
  • Fast-Paced Environment

Work in a fast-paced environment with tight deadlines, requiring strong organizational and time management skills.

Standing and Mobility

Stand for extended periods and move around the restaurant to supervise staff and ensure that our high standards are met.

Attention to Detail

Pay close attention to detail to ensure that our food service and customer service meet our high standards.

Personal Qualities and Skills
  • Client Focus

Provide excellent customer service, focusing on meeting the needs and expectations of our customers.

Interpersonal and Communication Skills

Develop and maintain effective relationships with staff, customers, and other stakeholders, using excellent interpersonal and communication skills.

Flexibility and Adaptability

Be flexible and adaptable in a fast-paced environment, responding to changing circumstances and priorities.

Team Player

Work collaboratively as part of a team, supporting and contributing to the success of our restaurant.

Dependability and Initiative

Take ownership of your work, demonstrating dependability and initiative in all aspects of your role.