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Digital Marketing Manager

1 month ago


Calgary, Alberta, Canada Digital Shift Full time
Unlock Your Potential as a Client Success Manager at Digital Shift

Imagine being part of a dynamic team that empowers home service businesses to turn online searchers into satisfied customers. As a Client Success Manager at Digital Shift, you'll play a vital role in fostering strong relationships with our clients, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities:
  • Conduct regular strategy sessions to align client goals with our solutions
  • Develop and implement tailored deliverables to meet client needs and objectives
  • Proactively serve client needs, ensuring timely and successful delivery of our solutions
  • Build and maintain strong, long-lasting client relationships through trusted advisor partnerships
  • Collaborate with internal teams to measure progress and drive results
  • Develop new business opportunities with existing clients and identify areas for improvement
  • Forecast and track key account metrics, preparing regular reports on account status
  • Maintain high customer satisfaction and retention scores
Requirements:
  • Proven experience as an Account Manager, Customer Success Manager, or relevant role
  • Excellent listening, negotiation, and presentation skills
  • Ability to juggle multiple projects, maintaining attention to detail and driving results
  • Demonstrable ability to communicate, present, and influence
  • Experience with CRM software and Google Docs or MS Office
  • Strong verbal and written communication skills
  • Bachelor's degree in Business Administration, Marketing, Sales, or relevant field

At Digital Shift, we value diversity in experiences and believe that every unique path brings a unique perspective that can drive success. If you're a motivated and self-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you.