Offshore Service Delivery Director

2 weeks ago


Toronto, Ontario, Canada Softchoice Full time
About the Role

We are seeking a highly experienced Director, Offshore Service Delivery to lead our offshore service delivery teams and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the delivery of services from offshore locations, ensuring high-quality and timely delivery, and aligning with our company's strategic goals and objectives.

Key Responsibilities
  • Provide leadership and direction to offshore service delivery partners, including identifying new partners and executing RFPs.
  • Develop and implement strategies to improve service delivery and operational efficiency of partners.
  • Ensure alignment with company strategic goals and objectives.
  • Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
  • Collaborate with onshore teams to ensure seamless integration and coordination.
Requirements
  • Bachelor's degree in business, management, or a related field. A master's degree is preferred.
  • Minimum of 10 years of experience in service delivery, with at least 5 years in a leadership role.
  • Proven track record of managing offshore service delivery teams and achieving high levels of performance.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
About Softchoice

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative. We offer hybrid and remote working opportunities, comprehensive benefits, and opportunities for career growth. We are committed to diversity, inclusion, and belonging, and we are an equal opportunity employer.



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