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Senior IT Infrastructure Specialist

2 months ago

Toronto, Ontario, Canada NTT Business Process Outsourcing Full time
About the Role

We are seeking a highly skilled and experienced Senior IT Infrastructure Specialist to join our team at NTT Business Process Outsourcing. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our server and storage infrastructure.

Key Responsibilities
  • Design and Implementation: Define server and storage requirements by working closely with business operations and customers, provision required servers and storage, then hand off infrastructure to application teams.
  • Problem Resolution: Investigate and resolve server and storage access, performance, and capacity issues.
  • Documentation and Knowledge Transfer: Document solution designs and implementation procedures, and complete knowledge transfer of projects to the operation groups.
  • Monitoring and Maintenance: Monitor server and storage systems by defining and configuring performance-based and capacity-based indicators and alerts. Perform regular maintenance of server and storage systems, apply security patches and bug fixes, and hardware and software upgrades.
  • Project Management: Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Technical Support: Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
  • Change Management: Follow established change management process. Coordinate with multiple internal and external stakeholders (including but not limited to Facilities, other IT Teams, IT Security, Compliance, Business Continuity and other Business and Vendor Primes) in order to accomplish business objectives in a timely manner.
Requirements
  • Technical Skills: Advanced knowledge with the Microsoft technology stack (Windows Server, SharePoint, SQL Server, and Active Directory). Advanced knowledge with VMware infrastructure virtualization. Experience with Terraform and Infrastructure as Code (IaC). Experience with on premise to cloud migrations. Familiar with enterprise data protection and archiving technologies (Veeam). Familiar with enterprise storage technologies (Dell/EMC, Pure Storage). Familiar with IT disaster recovery process. Familiar with PCI DSS compliance.
  • Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or related field.
What We Offer
  • Comprehensive Benefits Package: Medical, vision, and dental benefits.
  • Employee Assistance Program: Confidential support for employees and their families.
  • RRSP Program Options: Retirement savings plan options.
  • Short- and Long-Term Disability Options: Disability benefits for employees.
  • Rewards and Recognition Programs: Recognition and rewards for employees' contributions.
  • Internal Career Advancement Opportunities: Opportunities for career growth and advancement within the company.