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Client Relationship Associate

3 months ago


Surrey, British Columbia, Canada Prospera Credit Union Full time

Join the Prospera Credit Union Team

With a legacy of nearly 80 years dedicated to serving local communities, Prospera Credit Union stands as a community-oriented, purpose-driven organization offering a comprehensive suite of financial products and services. As one of the largest credit unions in British Columbia, we manage approximately $9.3 billion in assets and cater to 120,000 members across 24 branches. Our mission is to foster vibrant, healthy communities, support thriving local businesses, and empower individuals financially.

Are you passionate about nurturing customer relationships and guiding them in their financial journeys?

We are looking for a part-time Customer Engagement Specialist to enhance our team. The Customer Engagement Specialist (CES) plays a crucial role in identifying and supporting sales opportunities while delivering outstanding customer service. This position is responsible for proactively cultivating positive relationships and addressing our members' product and service requirements.

Make a difference in the community. Consider joining us.

Key Responsibilities:

Welcome customers warmly, build rapport, address service inquiries and concerns, and identify opportunities to strengthen customer relationships. Actively seek opportunities to showcase our value proposition, identify needs, and suggest suitable solutions. Connect customers with other team members and business partners as necessary, ensuring a smooth and rewarding customer experience. Assist members with personal banking needs through engaging conversations and facilitate the opening of new accounts, including personal and business profiles, term deposits, and various banking products and services. Guarantee an exceptional member experience by providing support to fellow team members as needed. Participate in sales meetings and maintain accurate records of sales and service activities within the customer relationship management system. Engage in and support community initiatives.

Qualifications:

Previous experience in banking, credit unions, or advisory sales, with a strong desire to advance in the financial services sector. Excellent communication, relationship-building, and negotiation abilities. A strong willingness to learn, a collaborative team spirit, and a genuine desire to assist others. Proficient in computer skills.

Our Core Values

Foster trusting relationships: We are deeply rooted in our communities, united in our mission to support our members, communities, and team members.

Empower and support one another: We provide the space, trust, and resources necessary for success.

Approach with curiosity: We tackle all situations with an inquisitive mindset and a commitment to continuous improvement.

Embrace change and act with intention: We plan flexibly, take decisive action, and adapt to achieve results.

Thrive as a unified team: We collaborate, recognizing that it strengthens our collective efforts.

What We Offer:

An Inclusive Workplace: Every team member is valued, respected, and heard. We embrace our differences, drawing strength from our diverse perspectives.

Comprehensive Training and Support: We equip our employees for success with ongoing training and access to resources throughout their careers.

Opportunities for Advancement: We are dedicated to our employees' growth and development, and we encourage you to reach your full potential.

A Fun and Supportive Environment: We genuinely care about our members and employees, striving to make your time with us enjoyable, fulfilling, and sometimes lighthearted. We believe in working hard, playing hard, and supporting one another.

Competitive Compensation: We provide attractive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community Engagement: We are committed to the communities where we live, work, and play, participating in various community-focused activities throughout the year.

Our Commitment to Diversity, Equity, and Inclusion:

Diversity, equity, and inclusion are integral to our operations, and we are continuously striving to ensure that every employee and member feels a sense of belonging.

If you require accommodation during any part of the recruitment process, please inform us.