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Client Relationship Intern
3 months ago
Position Overview
What is the opportunity?
This distinctive role leverages your client-oriented sales acumen and innate problem-solving abilities to enhance every client interaction. As a representative of RBC, you provide value during crucial moments for clients and work alongside RBC partners to help clients reach their financial objectives. Whether you're guiding a client through digital banking, welcoming a new client, or connecting a complex situation to a specialist, your skills will play a vital role in crafting impactful and memorable client experiences that foster satisfaction and loyalty.
Key Responsibilities
- Proactively engage with clients across all branch areas and within the community, identifying banking needs, offering assistance and advice, and recognizing sales and referral opportunities.
- Emphasize client education and demonstrations, utilizing technology to create memorable client experiences, drive sales, and retain business.
- Respond to inquiries initiated by clients, assisting them with a comprehensive range of financial transactions.
- Actively listen and engage clients in dialogue to better understand their unique needs.
- Take initiative in resolving and preventing client banking issues.
- Build and maintain relationships with partners to maximize business opportunities and referrals.
Qualifications for Success
Essential Skills:
- A demonstrated commitment to prioritizing clients, along with a proven track record in a hands-on, target-driven sales environment.
- Strong problem-solving and interpersonal skills, with the capacity to establish robust relationships and proactively engage with clients.
- Adaptability, a willingness to learn, strong ethical standards, and a drive for success.
- Proficiency in digital tools across various devices (e.g., smartphones, tablets, laptops).
- Availability to work during all business hours.
Preferred Skills:
- A history of building rapport and sustaining client relationships within the financial or service sectors.
- Relevant certifications such as Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course).
What We Offer
At RBC, we embrace the challenge of striving for excellence, fostering progressive thinking for growth, and collaborating to provide trusted advice that helps our clients flourish and communities thrive. We value each other, aim to reach our potential, make a positive impact in our communities, and achieve mutual success.
- A comprehensive Total Rewards Program, including competitive pay, bonuses, and flexible benefits.
- Ongoing opportunities for career progression.
- World-class sales training, coaching, and development prospects.
- Support from a dynamic, collaborative, and high-performing team, along with top-tier tools and training.
- The chance to achieve significant success and advance your career with RBC.
RBC is dedicated to promoting flexible work arrangements whenever possible. Details will be discussed with the Hiring Manager.
Commitment to Inclusion
At RBC, we champion diversity and inclusion as drivers of innovation and growth. We are devoted to building inclusive teams and an equitable workplace where employees can be their authentic selves. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.
We also strive to ensure an accessible candidate experience for all prospective employees, including those with different abilities. Please inform us if you require any accommodations during the recruitment process.
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Expand your horizons and shape a new future together at RBC. Discover how we harness our passion and drive to enhance the well-being of our clients and communities.
