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Client Services Liaison

2 months ago

Montreal, Quebec, Canada MEDLOG Transport & Logistics Full time
Job Summary

The Client Services Representative plays a pivotal role in establishing the initial connection between MEDLOG Transport & Logistics, carriers, and customers for seamless order fulfillment. This position requires close collaboration with various departments to ensure accurate information is gathered and entered into the system.

Key Responsibilities
  • Work closely with other departments to ensure the correct information is gathered and entered in the system.
  • Ensure the carrier responds to the order sent by either accepting it or rejecting it within 2 hours of dispatch.
  • In the event of a rejection, the candidate must reassign the order to a different carrier.
  • Ensure all pending orders received are handled within 2 business hours and the dashboard created to this effect is correctly utilized and cleaned.
  • Develop a professional relationship with key actors in our business, such as vendors and clients.
  • Compile a daily list of available loads to guide the team handling appointments.
  • Trace all empty containers not returned to depots or terminals.
  • Monitor dwelling containers at carrier depots and terminals to ensure no MEDLOG caused storage is accumulated.
  • Investigate any charges required by carriers after 72 hours of delivery to ensure they are either correctly disputed or added to the order.
  • Oversee orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
  • Oversee daily deliveries and ensure container statuses are updated correctly.
Qualifications and Competencies

All MEDLOG Canada employees are expected to exhibit the MSC Values, striving to drive customer-centric results in all interactions with colleagues and customers alike.

  • Work closely with other departments to ensure the correct information is gathered and entered in the system.
  • Ensure the carrier responds to the order sent by either accepting it or rejecting it within 2 hours of dispatch.
  • In the event of a rejection, the candidate must reassign the order to a different carrier.
  • Ensure all pending orders received are handled within 2 business hours and the dashboard created to this effect is correctly utilized and cleaned.
  • Develop a professional relationship with key actors in our business, such as vendors and clients.
  • Compile a daily list of available loads to guide the team handling appointments.
  • Trace all empty containers not returned to depots or terminals.
  • Monitor dwelling containers at carrier depots and terminals to ensure no MEDLOG caused storage is accumulated.
  • Investigate any charges required by carriers after 72 hours of delivery to ensure they are either correctly disputed or added to the order.
  • Oversee orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
  • Oversee daily deliveries and ensure container statuses are updated correctly.