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Ecommerce & Wholesale Business Development Specialist

2 months ago

Toronto, Ontario, Canada MICHI Full time
About MICHI

MICHI is a dynamic and innovative active lifestyle brand that creates fashion moments for women's every move. Our boundary-pushing designs lift and support women, allowing them to flow from work to play with style, ease, and feeling.

We are committed to sustainability and ethical manufacturing practices, using premium materials to create pieces that last. Our brand is known for its high-quality, fashion-forward apparel that seamlessly transitions from day to night and from one activity to the next.

The Role

We are seeking an Ecommerce & Wholesale Business Development Specialist to drive our brand's growth both online and offline. As a key member of our team, you will play a crucial role in managing our Shopify store, optimizing the online shopping experience, and expanding relationships with wholesale partners.

Ecommerce Management & Sales Coordination
  • Manage Day-to-Day Operations: Oversee the day-to-day operations of our Shopify store, ensuring a seamless and user-friendly shopping experience.
  • Product Listings & Navigation: Update and manage product listings, collections, and navigation to optimize customer journeys.
  • SEO Best Practices: Implement and manage SEO best practices to improve search engine rankings and organic visibility.
  • Ecommerce Strategies: Develop and execute e-commerce strategies to drive traffic, increase conversion rates, and maximize sales.
  • Website Performance Analysis: Analyze website performance, providing insights and recommendations for continuous improvement.
Wholesale Account Management & Expansion
  • Manage Wholesale Accounts: Manage existing wholesale accounts, ensuring strong relationships and satisfaction.
  • Identify New Retail Partners: Identify and target new retail partners to expand our market reach.
  • Sales Strategies: Develop and execute sales strategies to achieve revenue targets and growth objectives.
  • Sales Presentations: Conduct regular sales presentations and product knowledge sessions with retail partners.
  • Sales Agreements: Negotiate and manage sales agreements, ensuring favorable terms and conditions.
Market Analysis
  • Market Trends Analysis: Analyze market trends, customer needs, and competitor activities to inform both e-commerce and wholesale sales strategies.
  • Product Development Alignment: Work closely with the product development team to align collections with market demand and customer feedback.
  • Sales Performance Reports: Provide regular reports on sales performance, market trends, and potential growth opportunities.
Collaboration & Communication
  • Marketing Initiatives: Collaborate with the marketing team to develop and execute digital marketing and trade marketing initiatives.
  • Production Team Collaboration: Work closely with the production team to ensure timely delivery of orders and inventory management.
  • Customer Communication: Communicate regularly with retail partners and online customers to provide updates on new products, promotions, and marketing initiatives.
Customer Experience & Support
  • Seamless Customer Experience: Ensure a seamless and exceptional experience for both online shoppers and wholesale customers from order placement to delivery.
  • Customer Inquiries: Address customer inquiries and resolve issues promptly via email, chat, and social media.
  • Feedback Mechanisms: Implement feedback mechanisms to continually improve the online and wholesale shopping experience and build loyalty.
Qualifications
  • Ecommerce Experience: Minimum of 2 years of experience in e-commerce management and wholesale sales, preferably in the premium or luxury women's apparel industry.
  • Technical Skills: Technologically adept with a strong understanding of Shopify's platform, apps, and integrations.
  • Sales Performance: Proven track record of meeting or exceeding sales targets.
  • Communication Skills: Strong communication, follow-through, and interpersonal skills.
  • Relationship Building: Ability to build and maintain relationships with key retail partners and online customers.
  • Organizational Skills: Highly organized with strong attention to detail.
  • Multi-Tasking: Ability to manage multiple accounts, projects, and deadlines in a fast-paced environment.
  • Curious & Proactive: Curious, proactive, driven, and results-oriented with a passion for fashion and advanced contemporary retailing.