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Revenue Cycle Associate

3 months ago


Burnaby, British Columbia, Canada PHSA Full time

Financial Transactions Specialist

Revenue Management

In alignment with the core values and strategic objectives of PHSA, ensuring safety, including both patient and employee safety, is a fundamental responsibility shared by all members of the organization. Continuous improvement in quality and safety is a key aspect of this role.

In a multifaceted healthcare setting and under general oversight, this role entails executing a range of accounts receivable functions. Responsibilities include receiving and recording payments, preparing adjustments and journal entries, issuing receipts, generating and posting invoices, reconciling daily transactions with the general ledger, maintaining collection files, and following up on overdue accounts. Additional tasks involve preparing bank deposits, generating system reports, and managing records, trust accounts, patient valuables, and petty cash. The role also includes responding to inquiries and resolving discrepancies.

Key Responsibilities

  • Process billing for self-pay patients, out-of-province clients, WCB, and other miscellaneous accounts; record billing details such as charges for patient and medical agency accounts in the accounts receivable ledger and ensure alignment with the general ledger.
  • Accept payments; input data into the cash receipts journal, reconcile and summarize journal entries and receivable accounts; verify and match payments against invoices, posting from the journal to the accounts receivable ledger.
  • Manage patient charges; ensure accuracy in the Admitting Discharge Transfer process, review coding for correct patient classification, and adjust financial class grading of patient accounts as necessary.
  • Enter submissions and resubmissions for patient self-pay and agency charges, medical plan billings, room differentials, and other charges, distributing as required.
  • Verify invoices, statements, and outpatient charge vouchers against source documents; investigate discrepancies by contacting relevant parties for missing information.
  • Reconcile designated accounts; match payments received, refunds, and issued invoices; identify and investigate discrepancies, preparing adjustment information as needed.
  • Select accounts for collection; prepare documentation to transfer overdue accounts to collection agencies, maintaining collection files and advising agencies of payments and inquiries.
  • Follow up on overdue accounts; initiate and respond to correspondence and phone inquiries with patients and agencies.
  • Issue receipts for cash transactions; prepare bank deposits and maintain daily financial records.
  • Manage extended care patient trust accounts; process deposits, charges, and prepare statements as necessary.
  • Update patient agency information, adjusting payment responsibilities and maintaining lists of patients receiving external services.
  • Generate system reports regularly; execute required system commands and distribute reports accordingly.
  • Manage patient valuables; verify contents of valuable envelopes and release to patients upon discharge following established policies.
  • Address inquiries at the front desk or via phone regarding cashiering and accounts receivable matters.
  • Provide coverage and training at various hospital sites as needed.
  • Perform additional related duties as required.

Qualifications

  • Completion of Grade 12, along with a recognized accounting course and two years of relevant experience, or an equivalent combination of education and experience.
  • Proficiency in typing at a minimum of 40 words per minute.
  • Strong verbal and written communication skills.
  • Ability to interact effectively with others.
  • Competence in operating relevant equipment.
  • Physical capability to fulfill the duties of the position.
  • Organizational skills to manage workload efficiently.

Skills & Knowledge

  • Commitment to fostering reconciliation in Canada, in line with TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
  • Knowledge of the social, economic, political, and historical contexts affecting Indigenous Peoples, along with familiarity in addressing anti-racism and Indigenous Cultural Safety.

What We Offer

At PHSA, every employee plays a crucial role in delivering optimal patient care. Whether directly providing care, conducting research, or supporting others in their roles, your contributions positively impact the lives of individuals across British Columbia. We prioritize your well-being by offering health, wellness, and development programs to support you both professionally and personally.

  • Join one of BC's largest employers, with extensive opportunities for growth, development, and recognition of employee contributions.
  • Access to professional development through in-house training programs, including over 2,000 courses.
  • Comprehensive benefits package, including a municipal pension plan and wellness resources.
  • Generous vacation entitlement and annual statutory holidays.
  • Flexible work options to support employee needs.
  • Access to a premium discount program offering various local and national discounts.

About PHSA

The Provincial Health Services Authority (PHSA) is dedicated to planning, managing, and evaluating specialized health services in collaboration with BC health authorities to ensure equitable and cost-effective healthcare for all residents. Our core values emphasize respect, compassion, innovation, partnership, and purposeful service.

PHSA is committed to equity in hiring and employment practices, striving to create a diverse workforce and an inclusive environment. We encourage applications from individuals belonging to historically marginalized groups.

One of our key priorities is to eliminate Indigenous-specific racism and dismantle barriers to healthcare employment. We welcome Indigenous individuals to apply and seek support from our Indigenous Recruitment & Employee Experience team.