Kitchen Operations Supervisor
4 weeks ago
Department: Takeaway
Employment Type: Full Time
Location: Cloud Kitchen
Reporting To: Deputy Area Manager/Area Manager
Compensation: £15.00 / hour
Role OverviewThe Kitchen Operations Supervisor is responsible for overseeing the daily functions of the Pasta Evangelists kitchen. This role is crucial in fostering a positive workplace culture, ensuring compliance with Food and Health Safety standards, and providing guidance and motivation to all team members. The supervisor plays a key role in driving exceptional performance and achieving outstanding results.
Key Responsibilities:
- Participate in meetings as necessary.
- Adapt to and implement new changes in operational systems and processes.
- Train new employees in accordance with company protocols.
- Mentor and support team members in their professional growth, recognizing high achievers.
- Monitor team attendance and report discrepancies to management.
- Ensure adherence to all health, safety, and food hygiene regulations, taking corrective measures when needed.
- Foster a customer-centric atmosphere.
- Manage and document customer feedback, including complaints, in line with company procedures.
- Exemplify product quality standards and lead by example.
- Continuously seek to optimize product availability, enhancing sales and customer satisfaction.
- Clearly communicate sales objectives and strive to surpass targets.
- Educate the team on new products to drive sales effectively.
- Maximize kitchen profitability by managing and controlling operational costs.
- Review daily documentation for compliance and report findings to management.
- Experience in a fast-paced kitchen or food retail setting, with an understanding of dynamic priorities.
- Proven ability to manage a diverse team.
- Customer-focused with a passion for engaging with patrons.
- Proactive in addressing issues and committed to finding solutions.
- Strong advocate for product quality, willing to go the extra mile for customer satisfaction.
- Detail-oriented with a commitment to maintaining high standards.
- Enjoys teamwork and assisting in the management of kitchen staff.
- Effective communicator, both verbally and in writing.
- A genuine passion for pasta.
- Competitive hourly wage, with increased rates for late-night shifts.
- Performance-based monthly bonuses.
- Opportunity to join a vibrant and diverse team.
- Regular team-building events and occasional trips.
- Complimentary Pasta Evangelists products.
- Cycle-to-work incentives.
- Opportunities for career advancement within the company.
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