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Front Desk Associate

2 months ago

Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Customer Service: Resolve complaints and claims, provide general information about points of interest in the area, and answer telephone and relay telephone calls and messages.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and process guests' departures, calculate charges, and receive payments.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
Preferred Qualifications
  • Support for Persons with Disabilities: Participates in a government or community program or initiative that supports persons with disabilities, offers mentorship, coaching, and/or networking opportunities for persons with disabilities, and provides awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Support for Newcomers and Refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees, supports social and labour market integration of newcomers and/or refugees, and recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster.
  • Support for Youth: Participates in a government or community program or initiative that supports youth employment, offers mentorship, coaching, and/or networking opportunities for youth, and provides awareness training to employees to create a welcoming work environment for youth.
  • Support for Veterans: Offers mentorship, coaching, and/or networking opportunities for Veterans, provides awareness training to employees to create a welcoming work environment for Veterans, and supports Veterans in translating their military skills and experience into the language of the civilian job market.
  • Support for Indigenous People: Participates in a government or community program or initiative that supports Indigenous people, offers mentorship, coaching, and/or networking opportunities for Indigenous workers, and provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Support for Mature Workers: Participates in a government or community program or initiative that supports mature workers, provides staff with awareness training to create a welcoming work environment for mature workers, and offers mentorship, coaching, and/or networking opportunities for mature workers.
  • Support for Visible Minorities: Participates in a government or community program or initiative that supports members of visible minorities, offers mentorship programs that pair members of visible minorities with experienced employees, and provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.