Application Engineer
20 hours ago
Voyis is a leading provider of high-performance underwater optical sensors, including lasers, cameras, and lights, designed for underwater vehicles. Our products have enabled customers to survey over 10,000km of ocean floor across all 7 continents, expanding our understanding of remote and challenging environments.
Job SummaryWe are seeking an Application Engineer to join our team. As an Application Engineer, you will provide technical support and guidance to our customers, with exposure to all elements of our products. This multifaceted role is ideal for candidates who want to gain exposure to complex underwater robotics systems and own how Voyis' products integrate as sensor payloads on subsea vehicles.
Key Responsibilities- Point of contact for customer technical support, communicating to understand the problem and triaging to the appropriate internal teams
- Remote and in-person training with customers
- Customer integration support, both remote and onsite, to troubleshoot issues
- Support sales with solution development for new opportunities
- Execute data processing to generate 3D data deliverables
- Develop and maintain training documentation
- Be the voice of the customer within Voyis providing post-delivery feedback & feature requests that inform the product roadmap
- Post-secondary education in Engineering or a related technical field
- 2+ years experience in Technical Support, Surveying, or Data Processing fields
- Effective communication skills, both written and verbal
- Strong interpersonal skills, ability to coordinate and collaborate a team
- Demonstrated ability to work well under pressure, prioritizing tasks to maximize impact
- Excellent technical problem-solving skills
- General understanding of mechanical, electrical, networking and software systems
- Flexible work hours, plenty of vacation, and a dedication to a work-life balance
- Employee-directed personal education funds to drive continuous learning
- Profit-sharing within to celebrate our successes together
- Regular company-wide social events (even remotely)
- RRSP Matching, Health and vision benefits
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