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Infrastructure Operations Specialist
2 months ago
Meridian Credit Union Ltd is seeking a highly skilled Infrastructure Operations Specialist to join our team. As an Infrastructure Operations Specialist, you will play a critical role in ensuring the stability and reliability of our infrastructure.
Key Responsibilities:- Manage and maintain our current operations environment as part of a team of Technology Specialists.
- Execute defined maintenance plans as part of our preventive strategy for the stability and reliability of our infrastructure.
- Provide input into defining infrastructure solutions by working with existing Technology teams.
- Assist in building, configuring, and maintaining assigned technologies.
- Support the development and maintenance of data warehouses, databases, and other data storage solutions.
- Manage multiple vendors to ensure new technologies are constructed in a cost-effective and business-focused manner, ensuring commitments are met and delivered on time.
- Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals.
- Work closely with project management teams, third-line infrastructure, and Information Security specialists and service desk on a regular basis.
- Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd-level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems).
- Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA's.
- Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security, and Solutions Development.
- Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals.
- Other duties as assigned.
- Provide expert advice on technology operational issues and concerns, and represent the team as requested.
- Assist in estimating time and resources for projects.
- Create and maintain build documents, Standard Operating Procedures, and current state diagrams for assigned technologies.
- Prepare ad-hoc reports as required.
- Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices.
- Assist in assessing resource requirements on corporate projects as required.
- Provide input into and develop project plans as required.
- Due to 24/7 demand for availability of infrastructure, an on-call support rotation is in place, resulting in frequent requirements for unsocial hours.
- Active Directory Administration.
- Working experience with enterprise-grade storage, data archiving, and backup solutions.
- SQL management and configurations – On-prem and Cloud.
- Microsoft Windows Server 2012/2016/2019.
- Virtual Server Technologies (VMware).
- Microsoft Systems Center.
- Remote Desktop Services, Windows Virtual Desktops.
- Experience with Powershell, Scripting, and Automation.
- Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR).
- Solid Infrastructure Design, Planning, and Documentation Skills.
- Professional who has the subject-matter expertise in infrastructure technologies and experience to be an effective internal consultant.
- Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment.
- Able to adapt and architect innovative solutions to changing business needs.
- Strong interpersonal skills – ability to interact with and build effective relationships at all levels of management and staff.
- Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships.
- Ability to share knowledge to other team members and members of our Tier 1 and 2 teams.
- Service-oriented and customer-focused, with the enthusiasm and tenacity to meet goals and commitments of the team.
- Strong written and verbal communication skills.
- Results-oriented with a passion for introducing cost-saving initiatives.
- Bachelor's or master's degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications).
- 8+ years' related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution.
- Working experience in data architecture, data modeling, and database design.
- Experience delivering complex projects on time, to scope, and within budget.
Meridian Credit Union Ltd is an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success. We provide our employees with the tools and technology needed to delight our candidates and clients. We work hard and have fun. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
