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Multilingual Flight Service Agent
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Air Canada Rouge is seeking enthusiastic and committed individuals who share a love for travel to become part of our Toronto team (relocation to Toronto required). We are actively looking for candidates in the Windsor Region who are prepared to relocate to Toronto ONLY. Please note that relocation assistance is NOT provided.
Key Responsibilities of the Flight Attendant include:
- Preparing the aircraft for passenger boarding while maintaining a thorough understanding of the service and safety protocols for the flight.
- Engaging with passengers through personal interactions and general announcements in a friendly, professional manner.
- Welcoming passengers and interacting with them throughout the journey to foster a comfortable and inviting atmosphere.
- Ensuring compliance with essential safety procedures.
- Collaborating with the flight deck crew (pilots) to guarantee a seamless and well-managed flight experience with effective communication.
- Delivering inflight snack, meal, and beverage services, along with the sale of onboard merchandise.
- Assisting with the operation of the inflight entertainment system.
- Supporting passengers with various needs, including carry-on baggage storage, seating arrangements, and overall comfort.
- Managing onboard incidents and emergencies efficiently.
- Addressing medical situations or emergencies, including administering First Aid as necessary.
- Maintaining the overall cleanliness and orderliness of the aircraft.
- Ensuring that customer feedback is communicated to management and actively participating in enhancing Air Canada Rouge's service quality.
- Completing and submitting required safety documentation.
Qualifications:
- Must be at least 18 years old.
- High school diploma or equivalent is required.
- A valid Canadian Passport without restrictions is necessary.
- Must reside within 90 minutes of Toronto Pearson Airport or be willing to relocate.
- Ability to obtain a Transport Canada security clearance.
- Access to the internet for last-minute updates and communications.
- Comfortable working at high altitudes in a pressurized environment.
- Previous customer service experience is an asset.
- Flight Attendants perform safety-critical duties; therefore, candidates must meet Air Canada Rouge's medical standards, which include a medical evaluation and drug and alcohol testing, ensuring a clear status regarding intoxicating substances.
Language Proficiency:
- Fluency in both English and French is preferred.
- Additional language skills in Spanish, Portuguese, Arabic, Greek, Italian, Hebrew, Japanese, German, Punjabi, Hindi, Cantonese, Mandarin, and Korean will be considered an advantage.
Commitment to Diversity and Inclusion
Air Canada Rouge is dedicated to fostering a diverse and inclusive workplace, striving to create a healthy, accessible, and rewarding environment that values the unique contributions of each employee. We celebrate the diversity of our workforce and encourage all qualified individuals to consider joining our team.