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Industrial Sales Specialist
2 months ago
The Industrial Sales Specialist provides exceptional customer service to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products. This critical role ensures Dodge's leadership in North America industrial automation.
Key Responsibilities- Facilitate the entire order process for distributors, OEMs, and sales engineers, including quoting and order entry.
- Act as liaison between customers and field sales with manufacturing, engineering, product management, and warehousing.
- Expedite shipment of orders by communicating with multiple Dodge manufacturing facilities and freight carriers.
- Troubleshoot and respond to customer issues, handle complaints, and provide solutions and alternatives within time limits.
- Keep records of customer interactions, process customer accounts, and file documents.
- Manage a large number of incoming calls, answer technical questions, and complete ongoing training on systems, products, and processes.
- Ensure continuous customer support by filling in for teammates' customers when they are away.
- Identify productivity improvement areas and work with management staff to clear bottlenecks.
- Provide support for management issues as needed and communicate business or HR issues to teammates and management.
- Maintain well-organized digital records and support department initiatives around Lean work process and environmental sustainability.
- Demonstrate teamwork by proactively aiding peers when needed.
- Regular attendance and punctuality.
- Availability to customers during work schedule.
- Adherence to facility and department rules and procedures.
