IT Support Specialist

4 weeks ago


ChuteSaintPhilippe, Quebec, Canada Mobysoft Full time
Position: IT Support Specialist

Company Overview:
Mobysoft is a leading data-analytics partner dedicated to the social housing sector, currently experiencing significant growth. We are seeking an IT Support Specialist to enhance our in-house support team.

Role Overview:
This is a remarkable opportunity for an individual with substantial experience in a service-oriented support environment, possessing a solid understanding of Windows platforms.

Key Responsibilities:
- Collaborate with the IT service team to manage daily support issues.
- Handle complex incidents and challenges with accountability.
- Provide 1st and 2nd Line IT Support through Helpdesk and Deskside assistance.
- Administer user accounts within Microsoft 365 environments.
- Deliver exceptional service support and customer service to the organization via deskside support and service desk ticketing systems.
- Develop, manage, and refine policies, processes, and procedures.
- Work alongside various business and technical teams to enhance service delivery.
- Support users with both hardware and software applications.
- Conduct desk deployments.

Required Skills:
- Ability to prioritize and manage workload effectively, handling multiple open incidents, problems, and mini-projects simultaneously.
- Experience in systems and performance monitoring.
- Proficient in trend analysis and problem management.
- Active Directory user and computer administration skills.
- Proven experience in IT service delivery.
- Familiarity with Salesforce system administration.
- General network administration and troubleshooting skills, including TCP/IP and WAN/LAN/Wi-Fi.
- Policy management experience.

About Mobysoft:
The IT Service Delivery team at Mobysoft Limited is currently engaged in a strategic initiative aimed at expanding the company and advancing technology through a well-defined roadmap.

Founded in 2003, Mobysoft provides data-driven insight solutions to a diverse range of social housing clients, equipping landlords with technology to enhance their income-collection processes for the benefit of all stakeholders.

Mobysoft offers two market-leading products designed to keep tenants in homes they can enjoy while simultaneously improving rent collection for the long-term benefit of the organization.

Our Vision:
We aspire to create a world where intelligent technology significantly enhances the quality of life for individuals living in social housing. Our mission is to deliver accurate, actionable data insights that empower social housing providers to offer a more consistent and equitable service to their tenants.

Benefits:
- Private healthcare
- Life insurance coverage (4 times salary)
- 25 days of annual leave, increasing to 28 after three years of service
- Salary sacrifice pension scheme
- Additional benefits

Diversity and Inclusion:
We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process. Please reach out to us to request accommodations.

We offer hybrid roles and are open to discussing flexible working arrangements.

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