Front Desk Clerk
6 days ago
We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at the Union Club of British Columbia. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.
Key Responsibilities- Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
- Reservation Management: Take, cancel, and change room reservations in a timely and efficient manner.
- Information Provision: Provide guests with information on hotel facilities and services, as well as points of interest in the area.
- Emergency Procedures: Follow established emergency and safety procedures to ensure guest safety.
- Communication: Answer telephone calls and relay messages, as well as assist guests with special needs.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
- Experience: 1-2 years of experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
The Union Club of British Columbia is a dynamic and welcoming work environment that values diversity and inclusion. As a Front Desk Clerk, you will have the opportunity to work with a diverse range of guests and colleagues, and contribute to the success of our hospitality team.
What We Offer- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Diverse and Inclusive Work Environment: A dynamic and welcoming work environment that values diversity and inclusion.
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