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Program Manager

2 months ago

Toronto, Ontario, Canada Foilcon Full time
Job Description

Overview:

Foilocn is seeking a highly skilled Program Manager to lead the Public Safety Radio Network (PSRN) program. The successful candidate will be responsible for managing a large and complex program, ensuring timely delivery, and maintaining high-quality standards.

Key Responsibilities:

  • Manage and oversee the PSRN program, including schedules, risks, and contractual deliverables.
  • Ensure accountability for a portfolio of interrelated contracts, contract deliverables, project team(s), and Ministry partners.
  • Work with project team(s) to ensure successful delivery of the PSRN program.
  • Develop program and project plans that identify resource, time, and budgetary needs within the contracted scope.
  • Provide strategic advice and guidance on opportunities to address complex contract challenges or vendor performance issues.
  • Host program meetings with team, managers, and internal and external stakeholders.
  • Provide feedback, advice, program updates, and encouragement to team members.
  • Manage deadlines and push the team to ensure timeliness.
  • Track program and program milestones and assist in supporting the necessary documentation for vendor deliverable acceptance.
  • Working with the client representatives and in partnership with other project managers to develop integrated plans.
  • Managing deliverables and dependencies that cross multiple in-flight projects.
  • Supporting the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective program and project delivery.
  • Interacting directly with ministry clients, business partners, and the project team(s) to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction.
  • Developing and presenting ministry-specific dashboards, reports, and other project management collateral.
  • Proactively identifying risks and issues pertaining to the assigned work package(s), developing mitigation options, and presenting these to the overall Project Champions and the Portfolio Team.
  • Establishing trust with vendors, stakeholders, and peer groups across ministries through effective relationship management.
  • Creating or supporting the development/updating of project artifacts, associated documentation, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs), etc.
  • Ensuring project implementation plans have no adverse impact to public safety operations.
  • Financial management of the program and project(s) as necessary or if needed.
  • Developing complex network implementation and/or transition and migration strategies with cross-stream dependencies including vendor activities.
  • Developing and implementing network implementation and/or transition plans.
  • Managing large-scale, complex, integrated project plans.
  • Mentoring junior staff and project managers.
  • Leadership aptitude: able to operate tactically and strategically, building relationships within the team and with key stakeholders.
  • Demonstrated experience in managing a portfolio of interrelated contracts, applying scope, and able to articulate/negotiate intent, as well as being able to communicate how all contracts form the baseline of the program.
  • Experience providing advice to staff and management on tactical approaches to contract management and interpretation.
  • Excellent communication and organizational skills.
  • Problem solver: ability to quickly identify and analyze risks, issues, and problems, develop mitigation options, and make appropriate recommendations for resolution.
  • Experience facilitating effective meetings; creating and maintaining associated documents including minutes, action items, RACI charts, risk logs, critical path, etc.
  • Superior consultation, negotiation, and relationship management skills; able to create a positive team environment.

Requirements:

  • Program Management Skills: 30 points
  • Contract Management experience: 25 points
  • Communication and Relationship Management: 25 points
  • Public safety radio or telecommunications infrastructure experience in a large public sector entity: 20 points

Knowledge Transfer:

Completed Deliverables details

Processes used for Developing deliverables

Artifacts collected/created

Project Manager/Team members

1:1 meetings/team meetings/documentation on SharePoint site, throughout the duration of the project life cycle, etc.