Custodian - Store Sanitation Specialist

2 weeks ago

Ottawa, Ontario, Canada Savers Value Village Full time

About the Role:

The Custodian - Store Sanitation Specialist is a vital member of our team at Savers / Value Village. As a key player in maintaining the cleanliness and sanitation of our stores, you will ensure that our customers have a safe and enjoyable shopping experience.

Key Responsibilities:

  • Building a Culture of Customer Service: Provide customers with friendly, helpful, and efficient service in every interaction. This includes greeting customers, offering assistance when needed, and keeping conversations brief to ensure a smooth shopping experience.
  • Internal and External Store Cleanliness and Sanitation: Maintain the cleanliness and sanitation of the sales floor, cash register bays, break rooms, bathrooms, trash areas, and store front. This includes sweeping, mopping, vacuuming, emptying trash, cleaning high-touch areas, windows, and mirrors, and refilling paper products, soaps, and cleaners.
  • Workstation Maintenance: Ensure the cleanliness and organization of the workstation for safety and efficiency. Follow guidelines for cleaning and common spaces throughout the shift and at the end of the shift. Notify management of inventory levels of cleaning supplies.
  • Meeting Targets: Regularly complete duties and additional projects assigned by management. Meet with management to review results, successes, and opportunities for improvement.
  • Loss Prevention: Follow loss prevention procedures, including reporting internal or external theft to management.
  • Safety: Follow safety standards to protect team members, shoppers, and donors, providing a safe environment to work and shop in. This includes picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines. Take responsibility for reporting any hazards or injuries to management.
  • Other: Perform other tasks as assigned by management, which may include working in or assisting another team member in a different area of the store or specific tasks such as general recovery, customer service, cleaning, etc.

Requirements:

  • Ability to Read and Write: Possess basic literacy skills.
  • Customer Service Skills: Demonstrate courtesy and good communication skills when interacting with customers.
  • Attention to Detail: Concentrate and pay close attention to detail to ensure tasks are completed accurately.
  • Knowledge of Cleaning Equipment and Chemicals: Understand the use and maintenance of industrial cleaning equipment and appliances, as well as the safe disposal of chemical liquids and other hazardous components.
  • Age Requirement: Must be 18 years or older (US only).

Physical Demands:

  • Lifting and Carrying: Lift and carry up to 50 pounds.
  • Reaching and Bending: Reach overhead 30% of the time and bend and crouch 50% of the time.
  • Standing and Walking: Stand and walk 100% of the time.
  • Pushing and Pulling: Push and pull 50% of the time.
  • Hand Use: Use hands for repetitive tasks 30% of the time and grasp items with hands 50% of the time.

Working Conditions:

  • Dust Exposure: Continuously exposed to dust.
  • Temperature Fluctuations: Exposed to temperature fluctuations periodically.
  • Scheduling Flexibility: Flexible with scheduling changes due to store needs and sales events.
  • Overtime: May require overtime from time to time due to store needs.
  • Personal Protective Equipment: Always wear appropriate personal protective equipment (PPE).

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