Customer Experience Manager
3 days ago
Michaels is seeking a Customer Experience Manager to lead our front-end operations and deliver a customer-centric shopping experience. As a key member of our team, you will be responsible for managing and executing effective front-end operations, leading omnichannel processes, and maintaining store recovery standards.
Key Responsibilities:- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure all front-end policies and procedures are followed, achieve KPIs, and manage the team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support Talent Development.
- Serve as Manager on Duty (MOD).
- Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
- Acknowledge customers, help locate products, and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Manage and execute the shrink and safety programs.
- Cross-train in Custom Framing selling and production.
- In select stores without a Framing Manager, lead the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting with climate-controlled areas and some outdoor work.
Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all Team Members and Makers can thrive.
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Prince Albert, Saskatchewan, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...
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Customer Experience Manager
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Prince Albert, Saskatchewan, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...
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Prince Albert, Saskatchewan, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service in our store in Prince Albert, SK.Key ResponsibilitiesManage and deliver effective front-end operations and expectationsLead the omnichannel processes to ensure seamless customer experiencesMaintain store recovery...
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Customer Experience Manager
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Prince Albert, Saskatchewan, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service in our store in Prince Albert, SK.Key ResponsibilitiesManage and deliver effective front-end operations and expectationsLead the omnichannel processes to ensure seamless customer experiencesMaintain store recovery...
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Prince Albert, Saskatchewan, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service in our store in Prince Albert, SK.Key ResponsibilitiesManage and deliver effective front-end operations and expectationsLead the omnichannel processes to ensure seamless customer experiencesMaintain store recovery...
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Prince Albert, Saskatchewan, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service in our store in Prince Albert, SK.Key ResponsibilitiesManage and deliver effective front-end operations and expectationsLead the omnichannel processes to ensure seamless customer experiencesMaintain store recovery...
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