Program Completion Officer
4 weeks ago
We are seeking a highly organized and detail-oriented Program Completion Officer to join our team at the University of Toronto. In this role, you will play a critical part in enhancing the quality of student services for graduate students through the implementation and delivery of program completion services.
Key Responsibilities- Apply University policies and procedures to ensure accurate and timely program completion administration
- Maintain accurate records for all tasks related to program completion administration
- Generate and disseminate reports to stakeholders
- Develop and maintain operational workflows for program completion administration activities
- Provide job-related training and serve as a resource to others
- Respond to complaints and ensure rapid and accurate issue resolution
- Support exam activities and related processes
- Liaise with stakeholders to coordinate space and resource requirements
- Track and monitor the distribution and return of convocation materials
- Apply knowledge of systems to troubleshoot technical issues
- Maintain records of final oral examination committee decisions, theses outcomes, and manage the thesis tracking database
- Review and assess student records to confirm eligibility to graduate
- Bachelor's Degree or an acceptable combination of equivalent experience
- Two (2) years of recent and related experience in a university setting
- Good working knowledge of the University's Student Information (ROSI) system
- Demonstrated ability working with high volume and tight deadlines while maintaining a high level of accuracy and attention to detail
- Computer and internet proficiency, including expert knowledge of Excel, Sharepoint, and other MS Office Suite or similar
- Ability to interpret and apply guidelines and policies to a variety of situations to ensure adherence and provide direction
- Superior customer service and interpersonal skills with the ability to work effectively with students, staff, and faculty members, and other key stakeholders
- Highly developed problem-solving and analytical skills
- Experience with event planning and preparation, including booking rooms
- Demonstrated strong oral and written communication skills; ability to communicate effectively both orally and in writing
- Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times
- Good judgement, tact, and discretion in dealing with sensitive information
- Ability to work both independently and in a team environment
- Knowledge of School of Graduate Studies' policies and procedures an asset
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent student services, we encourage you to apply.
Closing Date: 10/25/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Blythe Campbell
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
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