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Client Care Specialist
3 months ago
Join our team as a Client Care Specialist if you:
Are adept at managing multiple tasks simultaneously, thriving in a dynamic environment without feeling overwhelmed. You possess a few years of experience in customer service and are eager to leverage your dedication to exceptional service in a role that positively impacts our community.
About Motion:
As a Canadian-owned enterprise, Motion stands as the premier provider of mobility and accessibility solutions in Canada. For over 35 years, we have been dedicated to serving communities across various provinces through our extensive network of locations. Our compassionate team of experts is committed to delivering solutions that enhance accessibility for all individuals, offering a wide range of products including wheelchairs, mobility scooters, and homecare equipment.
The Role:
We are seeking a dedicated and empathetic Customer Experience Coordinator to join our British Columbia team. Your primary responsibility will be to ensure an exceptional customer experience for our clients, their families, and the healthcare professionals involved in their care. You will focus on creating a welcoming atmosphere and ensuring clients feel valued and supported.
What You Will Gain:
Professional Growth. This position offers a unique opportunity to gain comprehensive insights into our industry, engage in various operational aspects, and take charge of your professional journey. You will become well-versed in our products and services while collaborating with healthcare providers and colleagues to enhance client experiences.
Meaningful Impact. Each day presents a chance to make a significant difference in the lives of our clients. At Motion, you will find fulfillment in knowing that your contributions matter to individuals in your community.
Continuous Learning and Networking. We foster an environment that promotes ongoing learning and skill development. You will have:
- Access to our comprehensive Learning Portal, featuring extensive training resources on our products and professional development topics.
- The opportunity to collaborate with industry leaders who will support your growth and equip you with the necessary tools for success.
- Participation in industry events, including our own Rehab Expos, providing networking opportunities with vendors and peers.
Your Daily Responsibilities:
- Enhancing Client Interactions. You will greet and assist clients and visitors on-site, managing phone and email communications with a friendly demeanor.
- Team Collaboration. You will work alongside Service Technicians and Sales Consultants to manage client order processing, including payment handling and billing.
- Coordination. You will ensure that all details regarding timing, information, and expectations are clear and communicated effectively. Following up with clients to confirm the accuracy of paperwork will be essential.
Your Qualifications:
- Experience. You have a background in a fast-paced office or customer service role, demonstrating the ability to prioritize and manage multiple tasks efficiently. Proficiency in Microsoft Office Suite and a willingness to learn new software are essential.
- Interpersonal Skills. You excel at building relationships and possess strong communication skills, allowing you to address urgent inquiries with empathy and professionalism.
- Additional Requirements. A clean criminal background check and bondability are mandatory.
What We Offer:
At Motion, we are committed to providing our employees with a competitive benefits package, including:
- Attractive compensation, with a salary range reflective of skills and experience.
- Comprehensive benefits package.
- Generous vacation and personal days.
- Retirement savings plan matching.
- Support for maternity and parental leave.
- Employee assistance and discount programs.
- Recognition for tenure through our milestone program.
- Professional development reimbursement.
- Access to a corporate fitness membership discount.
We appreciate your interest in joining Motion. We value diverse experiences and encourage those who meet a majority of our qualifications and possess a strong passion for the role to apply. While we cannot guarantee an interview, we promise to thoroughly review your application.
Motion is an equal opportunity employer, dedicated to creating an accessible workplace for all. We are committed to providing reasonable accommodations during the recruitment process. If you require assistance, please reach out to us.
