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Brand Manager Trainee

2 months ago

Newcastle, Canada ONroute Full time
ONroute Brand Manager in Training

ONroute is a leading Canadian company that provides a clean, safe, and friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are committed to delivering exceptional customer service and exceeding customer expectations.

Key Responsibilities:
  • Oversee and schedule day-to-day operations to deliver sales and budgeted targets
  • Execute ordering and all inventory processes
  • Hire, train, coach, and develop team members, including Health & Safety
  • Deliver brand, audit, and customer service standards
  • Act as Manager-in-Charge when General Manager or AGM are not in the plaza
Inventory and Ordering Accountability:

You are accountable for the inventory levels at your assigned brand(s) and for delivering budgeted food cost targets, including waste, par builds, and variances. You are responsible for setting up and maintaining accurate data in the inventory management system and ensuring orders are placed, received, stored, and reconciled on time.

Brand, Audit, and Customer Service Accountability:

You are accountable to role model and ensure all team members are trained to deliver results that meet or exceed all brand, audit, and customer service standards. You are responsible for completing self-audits and assessments at required intervals and developing action plans to address opportunities.

Team and Health & Safety Accountability:

You are accountable for hiring, training, coaching, and developing your team of Crew Members and Shift Supervisors. You are responsible for all scheduling and achieving labour targets for your assigned brand(s) while meeting the needs of the business to ensure proper coverage and customer service at all times.

Manager-in-Charge Accountability:

Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge, ensuring the overall needs of the total plaza are your first priority.

Requirements:
  • Requires 3-5 years of experience as a Supervisor or Manager in high-volume food and beverage or merchandise operations and/or other related management experience
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
  • Ability to lead by example and dedicated to training, coaching, and developing your team to deliver results
  • Demonstrated exceptional customer experience focus
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability
  • Sound operational experience and knowledge within the fast-food/food service industry
  • Must have reliable transportation to get to and from the plaza

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.