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Client Relationship Manager

2 months ago

Toronto, Ontario, Canada Gallagher Global Brokerage Full time
Introduction

Embrace your enthusiasm for resolving challenges and take on the excitement of tackling risk directly with Gallagher's international brokerage team. Become part of a diverse family, all driven by a shared commitment to excellence. In this role, you will be the guardian of protection, helping businesses secure their aspirations. Together, we will establish a legacy of trust and success in the ever-evolving field of risk management.

We recognize that every candidate possesses unique qualities, including you. Therefore, even if you feel you are close but not an exact fit, we welcome your application.

Overview

As a Client Relationship Manager in the Entertainment Division, you will engage directly with our entertainment clientele, Client Solution Associates, Director, and our global network to provide the exceptional customer service Gallagher is renowned for. This involves managing an established portfolio of clients – marketing policies, addressing daily policy adjustments, liaising with insurers and clients, and steering the renewal process.

Hybrid (Agile) – At Gallagher, we appreciate the advantages of remote work while also valuing collaboration and interaction in the office.

How you'll make an impact
  • Overseeing a designated portfolio of Entertainment clients, focusing on business retention and continually enhancing customer relationships
  • Evaluating accounts at renewal, taking essential steps to secure the coverage required by the client, re-marketing when necessary, and adhering to the binding authority established by carriers
  • Promptly addressing client inquiries, ensuring a swift turnaround for any actions needed on behalf of the client
  • Identifying upselling and cross-selling opportunities, fostering the generation of quality leads, and collaborating with Account Executives to secure the client
  • Continuously enhancing insurance market knowledge, staying informed about new products and policy changes
  • Partnering with Client Solutions Associates to ensure accurate management of all necessary documentation and providing mentorship to enhance their expertise.
About you
  • You possess over 5 years of experience in Commercial Insurance Brokering
  • You have a background in the insurance and entertainment sectors (considered a significant asset)
  • You are knowledgeable in Property & Liability
  • Your solution-oriented mindset has consistently enabled you to provide clients with the most innovative and resourceful solutions
  • Excellent communication and interpersonal skills allow you to quickly forge strong relationships with clients and collaborate effectively with colleagues. People enjoy working with you, and you with them.
  • Thriving in a fast-paced, dynamic environment brings out your best. Your ability to prioritize enables you to consistently exceed client expectations. Experience in leading change and building strategic relationships is a valuable asset.
  • A keen eye for detail is second nature to you and is a crucial aspect of your success in previous roles.
  • You are highly tech-savvy, with a capacity to learn new systems, tools, and processes.
  • Strong analytical and decision-making skills are part of your skill set.
  • You are well-organized and possess excellent time management abilities.
  • Relevant certifications/designations such as CAIB, CIP, CRM are highly regarded.
  • Active and in good standing RIBO.
  • Familiarity with EPIC is considered an asset. #LI-SS1 #LI-Hybrid
Compensation and benefits

In addition to a competitive salary, supportive teams, and exciting career prospects, we offer a comprehensive range of benefits.

Below are the minimum core benefits you can expect, which may improve depending on your job level:

  • Flexible medical & dental coverage tailored to your household's needs
  • Life, Dependent Life, and AD & D Insurance options
  • Retirement savings plans including RRSP with company matching, TFSA, pension, and more
  • Employee Stock Purchase Plan

Additional benefits include:

  • Educational expense reimbursement
  • Employee assistance programs
  • Discounted gym membership (GoodLife Fitness)
  • Opportunities for flexible work arrangements
  • Paid sick days & personal days
  • Paid Time Off for volunteering
  • Employee education recognition program
  • Employee referral bonus program
  • LifeWorks Employee Assistance Program
  • Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) are fundamental to our business and are woven into the fabric of our organization. For over 95 years, Gallagher has demonstrated a commitment to sustainability and supporting the communities where we operate.

Gallagher embraces the diverse identities, experiences, and talents of our employees, allowing us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody The Gallagher Way.

We are an equal opportunity employer that values diversity in the workplace and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Gallagher believes that all individuals are entitled to equal employment opportunities and prohibits any form of discrimination by its managers, employees, vendors, or customers based on protected characteristics as defined by applicable federal, state, or local laws.

Equal employment opportunity will be upheld in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Additionally, Gallagher will make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities, unless such accommodations would impose an undue hardship on the operation of our business.

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