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Crisis Support Specialist

2 months ago


Brampton, Ontario, Canada William Osler Health System Full time

Company Overview

William Osler Health System is recognized as one of Canada's Best Diversity Employers and has consistently been acknowledged as one of Greater Toronto's Top Employers. We are dedicated to providing a secure and nurturing healthcare environment that fosters career growth. Our commitment to patient safety has earned us national recognition, and we proudly hold the Accreditation with Exemplary Standing, the highest accolade for Canadian hospitals. Serving over a million residents in Brampton, Etobicoke, and neighboring areas, Osler is home to some of the largest specialty and emergency departments in the country, offering unparalleled exposure to top-tier healthcare delivery and hands-on opportunities.

As a community-driven hospital system, we are continually expanding our services to cater to a growing population, which creates opportunities for skill development, cross-department training, and career advancement. Guided by a seasoned leadership team, we are united in our mission to deliver patient-inspired healthcare without limitations.

At Osler, we prioritize investing in careers that empower healthcare professionals to achieve their aspirations and find profound personal and professional satisfaction.

Role Overview

Responsibilities:

  • Conduct immediate evaluations and interventions for individuals presenting to the Emergency Department in crisis, experiencing severe psychiatric issues, addiction, or psychosocial challenges.
  • Collaborate effectively with hospital staff in a dynamic environment.

Required Qualifications

  • A Master's Degree in Social Work, Nursing, or Counseling/Psychology, complemented by relevant experience in mental health and addiction services.
  • Registration with the appropriate professional regulatory body.
  • A minimum of three years of recent, pertinent experience in crisis intervention within mental health and addiction contexts.
  • Proven knowledge and application of best practice guidelines in crisis intervention and crisis theory.
  • Exceptional assessment and counseling capabilities.
  • Demonstrated ability to advocate for individuals with severe and persistent mental health conditions.
  • Proficient in developing care plans for individuals in crisis.
  • Skilled in establishing and nurturing community connections and resources.
  • A strong commitment to delivering quality customer service when interacting with the public (patients and families) and various clinical professionals.
  • Ability to work effectively within an interdisciplinary team.
  • Self-motivated and capable of working independently with minimal supervision.
  • Proficient computer skills are essential.
  • A solid attendance record.

Additional Information

The position requires flexibility in working hours, including days, evenings, nights, and weekends, as the crisis program operates 24/7.

Osler is committed to fostering an inclusive and diverse workplace. We welcome and encourage applications from individuals of diverse backgrounds. We adhere to accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act.

We appreciate all applicants; however, only those selected for an interview will be contacted. Any information gathered during the recruitment process will be used solely for employment purposes.