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Customer Service Team Lead

2 months ago

Surrey, British Columbia, Canada Good Deal Carpets and Flooring Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Good Deal Carpets and Flooring Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve customer complaints in a professional and timely manner.
  • Team Leadership: Lead and motivate a team of sales associates, provide guidance and support, and ensure they have the necessary tools and resources to succeed.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
  • Reporting: Prepare and submit reports on sales volumes, customer feedback, and team performance.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role.
  • Language: English.
  • Work Hours: 35 hours per week.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual with excellent leadership skills, please submit your application, including your resume and a cover letter, to Good Deal Carpets and Flooring Ltd.