Usher-RRCR Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Casual On Call - Theatre Usher. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our theatre.

Key Responsibilities:

• Guest Services: Greet guests, direct them to their assigned seating, and respond to their inquiries in a timely and professional manner.
• Theatre Operations: Regulate the flow of guests in and out of the theatre, ensuring a seamless and enjoyable experience for all.
• Communication: Effectively communicate with operational departments, guests, and colleagues to ensure a high level of service and satisfaction.
• Teamwork: Build strong working relationships with internal and external stakeholders to achieve common goals and objectives.
• Compliance: Comply with licensing laws, health and safety regulations, and other statutory requirements.
• Additional Duties: Perform other duties as assigned or directed by management.

Requirements:

• Availability: Ability to work on an as-needed or when-needed basis, including early mornings, weekends, and varying shifts.
• Experience: Experience in the live entertainment industry or a related field is an asset.
• Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to work effectively with diverse groups.
• Customer Service: Proven customer service and/or hospitality experience, with a focus on delivering exceptional guest experiences.
• Adaptability: Ability to handle multiple tasks and projects simultaneously, with a high level of adaptability and flexibility.
• Physical Demands: Ability to stand for long periods of time, with a focus on maintaining a high level of energy and enthusiasm.
• Language Skills: Second language is an asset, with the ability to communicate effectively with guests and colleagues.
• Certifications: Serving It Right Certification or the ability to achieve it, with a focus on maintaining a high level of knowledge and compliance.
• Background Checks: Ability to successfully obtain a criminal record and credit check, with a focus on maintaining a high level of integrity and trustworthiness.
• Service Excellence: Commitment to delivering exceptional service, with a focus on exceeding internal and external customer expectations.
• Personal Development: Willingness to learn, develop, and achieve new skills, with a focus on personal and professional growth.
• Company Values: Live GCE Values, including Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
• Guest Experience: Passion for providing Great Experiences and Memories to internal and external guests, with a focus on achieving service excellence.