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Calgary, Alberta, Canada Pomeroy Lodging LP Full timeJob Title: Front Desk Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Westin Calgary Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and exceptional customer service.Key Responsibilities:Lead and manage the...
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Calgary, Alberta, Canada Pomeroy Lodging LP Full timeJob Title: Front Desk Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Westin Calgary Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Lead and...
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Front Desk Operations Manager
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Calgary, Alberta, Canada Pomeroy Lodging LP Full timeJob Title: Front Desk Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Westin Calgary Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Lead and...
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Calgary, Alberta, Canada Pomeroy Lodging LP Full timeJob Title: Front Desk Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Westin Calgary Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Lead and...
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Front Desk Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Pomeroy Lodging LP. As a key member of our front office team, you will be responsible for leading and managing the execution of front office operations, supervising staff, and performing daily duties.
Key Responsibilities
- Lead and manage the front office team to deliver exceptional guest service and exceed customer expectations.
- Supervise and train staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Develop and implement strategies to improve front office operations, including managing budgets, forecasting, and reporting.
- Collaborate with other departments to ensure seamless communication and coordination.
- Provide coaching, feedback, and development opportunities to team members to enhance their performance and career growth.
- Manage and maintain accurate records, reports, and data to inform business decisions.
Requirements
- Minimum 2 years of experience in a hotel front desk position.
- Minimum 3 years of experience in a leadership role.
- Proficient in English.
- Tech-savvy, with experience in hotel management systems and software.
Working Conditions
This position requires long periods of standing, lifting, and bending. You may be required to work varied shifts, including evenings, weekends, and holidays.
About Pomeroy Lodging LP
We are a leading hospitality company that values our guests and associates. We strive to create a positive and supportive work environment that fosters growth, development, and well-being. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
