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Customer Support Engineer

2 months ago

Canada Evertz Full time
Job Description

Job Title: Customer Support Engineer - Network Solutions

Job Summary:

Evertz is seeking a highly skilled Customer Support Engineer to join our team in the UK. As a key member of our technical support team, you will be responsible for providing technical guidance and support to our customers regarding operational issues, configuration, firmware upgrades, and general maintenance of our broadcast equipment and solutions.

Key Responsibilities:

  • Provide technical guidance and support to customers via phone, email, and on-site visits.
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes.
  • Commission products and systems at customer sites and deliver training to customers in-house or on-site.
  • Maintain communication links between the customer support team and other departments to resolve customer issues and communicate customer feedback to aid in design changes.
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.

Requirements:

  • A comprehensive technical understanding of network topology and design.
  • Previous experience with network infrastructure and PC server hardware setup and configuration.
  • Networking and/or computer electronic education would be an advantage.
  • Unparalleled desire to help the customer and deliver service excellence.
  • A drive for cutting-edge technology, both software and hardware.
  • Strong verbal and written communication skills with problem-solving ability and the ability to react to changing situations.
  • Ability to multi-task in a fast-paced environment.
  • Eligible for international travel and with the ability to work alone with little or no supervision.

What We Offer:

  • Work-life balance.
  • Career progression in a fast-paced environment with opportunity to learn a broad range of technical skills.
  • Casual work environment.
  • Social events.

About Evertz:

Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, including content creation, content distribution, and content delivery. We are considered an innovator by our customers and deliver cutting-edge solutions that are unmatched in the industry in both hardware and software. Our customer base includes telcos, satellite, cable TV, and IPTV providers. We have a global presence with offices located in Canada, the United States, the United Kingdom, Germany, the United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. We were named one of Canada's 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. We strive to provide an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, we will strive to provide accommodation to persons with disabilities in the recruitment process upon request.