Store Operations Leader

2 months ago


Toronto, Ontario, Canada Canna Cabana Full time

About Canna Cabana

Canna Cabana is a leading cannabis retailer seeking a highly skilled and experienced Shift Leader to join our team. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our stores and providing exceptional customer service.

Key Responsibilities:

  • Assist store management in supervising and facilitating daily store operations
  • Oversee store responsibilities in the absence of the Store Manager or Assistant Store Manager
  • Provide direction, guidance, and instruction to store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels meet business needs
  • Be a sales and customer service leader/role model in the absence of the Store Manager or Assistant Store Manager
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure all health, safety, and security regulations are adhered to and required standards are met
  • Achieve sales targets and store-level KPIs
  • Ensure employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for inventory processes on shift

Requirements:

  • Must have valid CannSell to work in a retail cannabis store
  • Must have or be able to successfully complete a Police Background Check
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work any shift based on business needs, Monday to Sunday
  • Ability to work nights, holidays, and weekends and different locations

Job Type: Full-time, Permanent



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