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Operations Manager, Travel Insurance

2 months ago


Mississauga, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly motivated and client-focused professional to join our Travel Insurance Operations team at Royal Bank of Canada. As an Operations Manager, you will play a key role in the management and oversight of travel insurance services provided by our third-party administrator.

Key Responsibilities
  • Assess performance related to day-to-day client experience provided by our third-party administrator and take appropriate action.
  • Ensure that our third-party administrator adheres to established policy and operating procedures.
  • Manage daily inquiries from internal and external partners.
  • Lead escalations through to resolution while providing effective and timely communication to stakeholders.
  • Ongoing assessment of medical cases, client experience, financial and reputational risk as it relates to emergency assistance and claims.
  • Responsible for conducting quality audits as required.
Requirements
  • Minimum 3 to 5 years of operations/claims experience.
  • Exceptional interpersonal, communication, and presentation skills.
  • Strong and proven decision-making skills, analytical, and problem-solving.
  • Excellent influential and leadership skills.
  • Computer competency in Word, Excel, and PowerPoint.
What We Offer
  • A Total Rewards program that includes flexible benefits, work-life balance, and career development programs.
  • Competitive pay and high-earning potential.
  • All the tools, training, and team support you need to grow your career.
  • Flexible work-life balance options.
  • Sophisticated RBCI software tools to boost your productivity.
Job Skills
  • Adaptability
  • Customer Service
  • Decision Making
  • Effectiveness Measurement
  • Insurance Operations
  • Process Management
  • Strategic Thinking
  • Time Management