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Senior Security Systems Specialist

3 months ago

Ottawa, Ontario, Canada Paladin Technologies Full time

The Senior Security Systems Specialist will oversee the maintenance and servicing of sophisticated electronic security solutions from top-tier manufacturers.

KEY RESPONSIBILITIES:

  • Perform service and upkeep of integrated security systems, including access control, surveillance, and alarm systems.
  • Diagnose and rectify hardware and software issues within our integrated security frameworks.
  • Collaborate with manufacturers' technical support teams to troubleshoot and resolve system-related challenges.
  • Deliver exceptional customer service consistently.
  • Educate clients on the effective use of systems and address technical queries.
  • Complete thorough and precise documentation, assisting with as-built records.
  • Comply with the organization's Quality and Safety protocols.
  • Exhibit enthusiasm and responsiveness to guidance from the service team and operations.
  • Participate in an after-hours on-call rotation as required.
  • Build trust with clients and stakeholders, enhancing the company's reputation in the industry.
  • Undertake additional tasks as necessary.
  • Be prepared to work night shifts when project or service demands arise.

QUALIFICATIONS:

  • 5-8 years of experience as a Service Technician in the security, electronics, telecommunications, or IT sectors.
  • Demonstrated experience with complex physical security systems such as Lenel, Genetec, AMAG, and Milestone.
  • Post-secondary education in electronics or a related field.
  • Familiarity with systems and technologies such as IP networks, low voltage electronics, power and communications, Access Control, CCTV (both IP and Analog), and Intrusion Systems is advantageous.
  • Possession of a valid Driver's License with a clean driving record.
  • Able to work autonomously.
  • Strong proficiency in the English language, with excellent written and verbal communication skills.
  • Understanding of productivity and profitability related to the work performed.
  • Willingness and capability to learn and grow professionally.
  • Ability to pass various levels of security clearance.
  • Availability for occasional out-of-town assignments.
  • Personal hand tools are required.

ABOUT PALADIN TECHNOLOGIES:

Paladin Technologies is a leading North American integrator specializing in complex systems for building technology solutions, including IP security, alarms and monitoring, audiovisual systems, low-voltage infrastructure, and networking. As a frontrunner in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin meets client needs on a national scale while providing local support. Our team comprises the industry's finest professionals, including manufacturer-trained technicians, PMP-certified project managers, and CTS- and RCDD-certified design engineers.

With offices across the United States and Canada, Paladin employs nearly 1,600 dedicated professionals committed to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are continuously at the forefront of evolving technology, providing our colleagues with exciting challenges and rewarding careers as Paladin continues to expand.

DIVERSITY AND INCLUSION:

This company values diversity and considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you require accommodation for any part of the application process, please let us know the nature of your request.