Shift Leader, MANGO Royalmount Montreal

1 week ago

Montreal, Quebec, Canada AXIATA DIGITAL ADVERTISING SDN BHD Full time
Job Title: Shift Leader

We are seeking a highly motivated and experienced Shift Leader to join our team at MANGO Royalmount Montreal. As a Shift Leader, you will play a key role in driving sales, coaching and motivating associates, and ensuring customers have a consistent quality experience.

Key Responsibilities:
  • Provide legendary customer experiences consistently
  • Execute on company strategies
  • Train and motivate associates to improve selling and customer service performance
  • Lead selling and service efforts as the MOD during scheduled shifts
  • Assist customers with wardrobe styling and comfortable with sharing up-to-date fashion knowledge
  • Display expert product knowledge of product, company history, company policy, and store/company strategies
  • Assist in resolving customer service matters in absence of SM/AM
  • Communicate individual and team performance feedback to management
  • Ensure associates consistently demonstrate client service standards
  • Assist SM/AM in conducting new associate onboarding and sales training
  • Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
  • Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM
  • Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
  • Perform opening and closing duties when needed
  • Perform merchandise flow duties for the sales floor and backroom as directed
  • Provide leadership or assistance with floor sets, window changes, and other merchandising and visual expectations
  • Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM
Requirements:
  • Supervisory experience in a comparable retail environment
  • Proven ability to lead a sales team; viewed as a leader among peers
  • Demonstrated ability to achieve individual selling goals and metrics
  • Demonstrated sales accountability, able to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Exceptional interpersonal, communication, and customer service skills
  • Ability to make decisions and mediate conflict within a team environment
  • Proficient in windows-based software such as Excel, Word, and Outlook
  • Ability to work a flex schedule (which includes nights, weekends, and holiday availability)
  • Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed
  • Ability to climb step stools and ladders
  • Ability to stand/walk for long periods at a time
  • Possess manual dexterity and hand-eye coordination
  • Ability to travel to other store locations (if needed) and attend district meetings
  • This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching.
  • Ability to work as part of a team
  • Ability to effectively communicate with customers, peers, and management

Fox Group - MANGO is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.

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