Sales and Operations Leader

1 week ago


Edmonton, Alberta, Canada Touchtone Canada Ltd Full time
About the Role

We are seeking a highly skilled and experienced Retail Sales Manager to join our team at Touchtone Canada Ltd. As a key member of our retail operations, you will be responsible for leading and managing daily store operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Operational Leadership: Direct and control daily store operations, ensuring seamless execution of sales, customer service, and inventory management.
  • Staff Management: Manage and motivate a team of 5-10 sales associates, providing guidance, coaching, and performance feedback to drive sales and customer satisfaction.
  • Merchandise Management: Locate, select, and procure merchandise for resale, ensuring a wide range of products that meet customer needs and drive sales growth.
  • Marketing and Promotion: Develop and implement marketing strategies to drive sales, increase customer engagement, and promote the store's brand.
  • Customer Service: Resolve customer complaints, requests, and supply shortages in a timely and professional manner, ensuring exceptional customer satisfaction.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years in a retail sales or management role
  • Work Environment: Fast-paced retail environment with a focus on customer service and sales growth
  • Physical Capabilities: Ability to work in a fast-paced environment, work under pressure, and maintain attention to detail
  • Personal Suitability: Positive attitude, client focus, excellent oral and written communication skills, organized, and a team player
What We Offer
  • Permanent Full-Time Position: 30-35 hours per week
  • English Language: Primary language of communication
  • Green Job: Involves duties and responsibilities that lead to positive environmental outcomes


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