Installation Manager

4 weeks ago

Edmonton, Alberta, Canada RECRUITMENT PARTNERS INC. Full time
Job Title: Manager, Installation & Service

Recruitment Partners Inc. is seeking a highly skilled and experienced Manager, Installation & Service to join our team in Edmonton. As a key member of our operations team, you will be responsible for overseeing the complete lifecycle of furniture products, from warehouse management to installation and post-installation services.

Key Responsibilities:
  • Lead the planning and execution of furniture installation projects, ensuring alignment with project scope, timeline, and budget.
  • Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
  • Monitor project progress, make adjustments as needed to facilitate successful project completion.
  • Conduct site inspections prior to and following installations to ensure company and customer standards are met.
  • Ensure all projects are executed to optimum standards, meeting client and company expectations.
  • Troubleshoot project-related issues, ensuring they do not affect project timelines and quality.
  • Prepare and submit project closure reports and signoffs from customers for project completion.
  • Develop and implement installation processes and procedures to optimize efficiency and quality.
  • Manage all post-installation service activities, including addressing customer inquiries, resolving issues, and managing warranty claims.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and repeat business.
  • Oversee warehousing of products, ensuring efficient space utilization, proper inventory management, and safety compliance.
  • Lead, mentor, and motivate installation and service teams, fostering a positive and productive work environment.
  • Ensure team members are adequately trained and equipped to perform their duties.
  • Monitor team performance and provide regular feedback and development opportunities.
Requirements:
  • Bachelor's degree in business, operations management, project management, or a related field is preferred.
  • Proven experience in a management role within the furniture or related industry, with a focus on project execution, installation, and service operations.
  • Strong understanding of project management principles and best practices.
  • Excellent leadership and team management skills.
  • Strong problem-solving skills and the ability to manage multiple projects simultaneously.
  • Exceptional communication and customer service skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Intermediate to advanced experience with power tools and hand tools.
  • Class 5 Driver's License (non-GDL) and ability to provide a current 3-year Driver's abstract.
  • Preferred minimum 3-months experience driving a cube van or 5-tonne truck.
  • Ability to pass safety requirements for different job sites, such as a criminal record check and/or drug tests depending on site requirements.

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